On Site Cleaning

I have never personally had a cleaning company and was looking into a few prior to getting the groupon deal, but when I saw the price, I thought I'd give onsite a try. Huge mistake!

The equipment used wasn't professional at all and the quality of service left much to be desired. A few things were done well (like the toilets and countertops), but for the most part it looked like a rush job that was more about completing tasks rather than doing them well. The blinds still had dust on them, the corners weren't vacuumed or mopped, the window ledges weren't wiped, the garbage wasn't taken out anywhere...etc. I could go on, but there's no point.

I was home when the cleaner was there and met her and another young fellow whom I figured was just there to watch or learn or something like that. He didn't do much other than a little vaccuming, moving supplies here and there and some snooping when he thought nobody was looking. Near the end of the hour (I thought it was supposed to be 2, but was informed that since there was 2 people, I only get 1), the cleaner said that she had to go unless I wanted to pay extra. At this point I had already seen some of the work and suggested she stop. Before leaving, she knocked over a framed print that was leaning against the wall and broke the glass. She then said that she didn't touch it and it fell over by itself. I don't care about the glass as it's a cheap fix, but at least admit you knocked it over.

The response I got from the company was to get a refund from Groupon. Once I threatened with the BBB (Better Business Bureau) the tone changed. Nidi offered a redo of the first service. Time will tell how that goes.

Update:
Well, the same woman came back without the young fellow and the quality of work improved dramatically. She completed everything that was done in the first session and then some. I'm considering extending my service beyond the groupon, but I'll hold off until the next sessions are completed.