Ottawa General Contractors

I tried hiring Ottawa General Contractors. They came, and I gave them a written document with our requirements. He sent someone the next day to take measurements. He wasn't given a valid/correct address, and he had to call to say he was lost. I told him to get our address fixed. They did floor plans and spec diagrams of the reno (and charged us for them). We had numerous emails and visits to plan our reno. The first Scope of Work Document (SOW) he gave us had half our requirements missing. The address was still wrong. Each subsequent SOW had a few of our list added and others still missing. After three SOW's there were still things missing, and our address was still wrong. Numerous verbal promises were never put it writing. Then he emailed us a "boilerplate" document to sign, and the email said "not all of it applies to you". And I was supposed to sign it? The final contract very clearly stated that they would not do one of our written requirements (that was one of many deal breakers). It also still had the totally non-existent address, naming a street we don't even live on. So I have plans I paid them for that are of no use to us now. I have my original requirements, a string of emails, three inaccurate SOW's, a boilerplate document, and the final contract to prove everything I have said here. There's one thing I can't prove since it was all verbal. He presented himself as an engineer (told us he was). After fifteen minutes of further conversation ha admitted that "he doesn't have the ring". My understanding is that a certified/qualified engineer has the ring. So he misrepresented his professional qualifications. They were confused when I refused to sign the contract.