I had problems of the leakage from a faucet and of detachment of the plug. I explained what our problems were by attaching photos in advance. I could make an appointment soon, but a young guy came for one and a half hours late. He said that full replacement of faucet was an only way I could do. He could not attach a plug either, although a staff of Home Depot said to my wife, "it is very easy and you can do". Although he did NOTHING at all after all, he charged me as much as $160 and went back to office. I got parts at MOEN later. All were FREE. I could repair all by myself, according to attached instructions. Complete skill shortage and outrageous claims !!!! I recommend the viewers not to ask them about your repair. I talked about today's story to my colleagues, students, ESL friends, and all of them were so surprised and said “TOO expensive and unbelievable !”.
- Approximate cost of services:
- $160.00
- Company Response
Not true.. customer was told the specific Moen faucet in question was not repairable . Product from Home Depot not Moen Full Line. Drain was broken on sink. Customer was told we could replace entire drain not just a part. We have done several jobs for this customer over the past few years. Each time with the complaint that we charge too much. Customer was charged $145 for the hour spent plus HST. Customers use our service because we are Professional at what we do. Just because you don't like the out come this, is how you react. 3500 service calls this year. We must be doing something right