I called McKenna for an estimate for a basement bathroom rough in. They stated over the phone the cost for "most" rough-ins is $1800 but would need to see it for an exact estimate. They would charge $160 for this but would offset the cost if the job was done by McKenna. I decided to go ahead with the estimate as $1800 seemed inline with the other companies estimates and McKenna seemed great over the phone. When they arrived however the cost ballooned to over $2500 since my bathroom is "big" (I don't think so). This would have been a great thing to mention before coming and wasting $160. Incidentally, they are the only company to come for an estimate that did not leave any sort of written estimate.
- Approximate cost of services:
- $160.00
- Company Response
Mr Gillespie had contacted A McKenna Plumbing on 4 separate occasion over a two month span to inquire about our services. He was inquiring because he liked what customers had to say about our quality of workmanship and our honesty on Homestars. Mr Gillespie was interested in a basement bathroom rough in, and wanted to discuss what his option were. During the coarse of all of his phone calls Mr Gillespie was told that the (Average 3 piece Rough In) price was $1800.00. He would say thank you and end the conversation.
During the 4th phone call he stated that he had many FREE quotations from other companies but wanted to use our services. Mr Gillespie then asked if we would come out to site to inspect and give a final quote as too his Bathroom spec's. Mr Gillespie was informed in all of his phone conversations that onsite visits were $145.00. This includes drive time quotations and request for City Permit as you do need a City Permit to complete this type of alteration to your plumbing system. Mr Gillespie also was told on all four phone conversations that the $145 would go towards his project. NOT SURE WHY YOU WOULD PAY US TO QUOTE YOUR JOB IF YOU HAD SIMILAR FREE QUOTES FROM OTHER PLUMBING COMPANIES . DURRING our visit (1.5hr) we spoke to him about his bathroom, that was nothing like he had described in any of his phone conversations. The project was much larger and included the supply and installation of a Sump Pump. He was left a quote, and later that day he called our office to hire us. We will post the voicemails of his requests as they are A McKenna Plumbing Ltd property. OUR OFFICE received a voice mail the morning of the scheduled start date Tuesday January 13 this voicemail simply stated that Mr Gillespie would like to cancel the job, He stated on the phone he would call back at a later date to reschedule. A McKenna Plumbing is a family run business operating for 15 years in Oakville,Burlington and Milton. We have a stellar track record within the community . At no time did we receive a call from Mr Gillespie to discuss this matter, just this review that is totaly false. We have contacted Mr Gillespie and put him on notice of the inconsistency of his review. His only response was SUE ME!!!!!