Frank promptly contacted us after I reached out on Homestars. He provided a quote 2 days later. His quote was the most reasonable of 5 that I received. We booked with Frank for the following week. His team arrived at 7:30 and were done just after noon. Their work was clean and professional. No issues. Frank's staff then sent the Application to the City to have them replace their portion of the lead pipe.
Then we received a letter from the city stating they would not replace their portion of the pipe, as they believed it was copper. I contacted Frank to ask. He confirmed it was Lead, and said he would deal with it. Not something he had to do. But he spoke with the city a few times, confirming there was still lead pipe in the ground. The city just sent a second letter confirming they will come and replace their pipe.
Frank went out of his way to take care of this issue for us. He saved me time and the hassle of going to the City to argue this. We feel lucky that we chose to work with him and I will recommend him to everyone and anyone who needs this work done.
- Approximate cost of services:
- $3,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?