Tuckpointing & brick replacement
Tony came to give me a quote first thing the next morning just the day after I contacted the company for an estimate. He suggested an option to replace the old window sills that I hadn't been considering, and I'm so glad he did because it looks amazing! When I told him I was getting other quotes he agreed that was a good idea, and he suggested a couple of things I could ask the other contractors, like what kind of mortar they use when repairing a 100-year-old home like mine. Then he told me what his company uses and why.
Tony's quote was very fair and in line with the others I received, but it was his prompt response and helpful suggestions (none of the other contractors suggested the sills and I had to ask THEM about the mortar) that convinced me to hire him. He was able to schedule the work just a week later, and the guys arrived both days at 7:30 to start work. They were friendly, professional and able to answer any questions I had. They left the area clean. And when the work was done and I identified a small area they had assumed was my neighbour’s, they willingly came back the very next day to complete it at no extra cost.
I wouldn’t hesitate to hire Tony’s company again for similar work based on the quality, timeliness and sense of confidence I got from him and his team. I have already given the Straight Up Masonry contact details to a friend.
- Approximate cost of services:
- $4,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?