Called owner and Company for installation many times for installation without response nor call back with paid deposit. Door paint on door showed congested patches which noticed after installation. Four door hinges instead of 8 for more security. Storm door was cheap material and added charges for additional small lock; called for maintenance and promised to come to fix it but no show. Positive reviews by customers were very much Overrated. Windows installed were told of very good quality and paid good $$ but those windows were ones have much moisture condensation in Winter. Do not use this company.
- Approximate cost of services:
- $3,800.00
- Company Response
Hi there, we're sorry to hear about this. We'd like to provide better customer service to our customers, but we cannot get the enough information through the review from private user. Do you mind emailing us directly and providing more information for us to investigate this issue? The email address is: sales@globaltekwindows.com.
By the time, I found you register Aug 20, 2020 and at the same date you made the review. We only have just more than 10 customers they bought Windows, Entry Door and Storm Door at the same time and they are all happy with our job. We also never install Entry Doors with 4 hinges (I assume is a Double Doors) instead of 8. That means 2 Hinges in 1 Door. Are you kidding? For moisture in winter, I can say we Globaltek are the least happened even can say 'NO Moisture'. It is a bit unbelievable and ridiculous.
According to the account under 'private user', it is reasonable to doubt that you are our potential competitor who is attempting to make a bad influence on our reputation. Offering professional service to our customer, is our aim all the time. Globaltek Customer Service.--- Aug 21, 2020.