Terrible, Terrible Service. Broke my washing machine, damaged my previous homes walls and ceilings trying to get the elliptical machine out of the house. Terrible estimate and the moving guys were unprofessional in every way. They didn't want to be there. One mover actually took off disappeared for a couple of hours. My furniture was really nicked and scratched and stuff just plain broken. When I complained they said I should have complained within 24 hours so no recourse. $250 deductible for damages. Washing Machine repair bill was $275. Ridiculous, never again!! Awful business people and bad estimators for overall cost and time. Terrible service. Do not use, go somewhere else.
- Approximate cost of services:
- $1,500.00
- Company Response
We here at Toronto Vanlines moving pride ourselves in customer satisfaction. During this move a Manager was sent out to assess a customer complaint thus found:
1. The washing Machine in questioned had no outside physical damage. The damage was on the inside of the machine. The manager contacted a Washing machine specialist and was told that the damages were not move related.
2. Toronto VanLines Moving was unaware of any other damage. No complaint was ever filed.
We only heard about it through this review.Toronto VanLines Moving Team