Had met with 4 roofing companies over the course of 4 months and my gut immediately said to go with Danny. Danny was the only one to actually go up on the roof and see it up close. But I took my time and researched the process as we live in a semi and my neighbours had been truly gracious and left the decision to me. I wanted to make the right decision to respect their trust in me. After many a texted, emailed or phoned question over the 4 months, Danny always responded quickly.
My neighbour had a serious leak and Danny, knowing the urgency, sent out Chuck, who not only temporarily fixed my neighbour's trouble spots with additional shingling (not tarping) but found 15 leaks on our side that I didn't even know about.
On top of all that, my neighbour decided to suddenly move with a short exit date and found themselves with a conditional offer that hinged on the roof being fixed immediately. Danny, with full respect to his other signed clients, worked with us to figure out the best service date he could provide and completed the job weeks ahead of the original December service date.
Danny's crew were great guys that have been with him for years and they had the process down to a science. It was so easy to talk to each person and they were all personable and approachable.
The one surprise was when the crew showed up with a disposal truck instead of one of those disposal bins. It was such a great blessing to have the debris removed every day and not lose a parking spot. I didn't have to worry about any damage to my driveway or calling for a city parking permit. The crew always cleaned up the site every day.
One of the reasons I chose Roofs on Homes was because they believe as I do that their workers have to be tethered the entire time they are on the roof. This was a very big deal for me and I would have kicked them off my property if they had done anything less. I was so glad to see they took this very seriously. My backyard neighbours even made comments about it as they were particularly watching from their vantage point. They were very impressed.
We also had a Max Vent and Ridge Vent installed as our house didn't have enough vents built in and we had a major problem with retaining too much heat in the summer and condensation. We also wanted a Sun Tunnel installed in our kids' bathroom for natural light but it didn't quite fit due to the position of the existing vent and lighting and Danny very willingly and easily removed the associated cost from our invoice without a moment's pause.
Roofs on Homes is not the cheapest provider out there but that is because they invest in their crews, paying them a living wage rather than those companies that only charge $2500 for a job. Roofs on Homes uses top quality materials and back their workmanship with a 15 year warranty. I believe in working with ethical companies and know Roofs on Homes was always the right decision.
I'm kind of sad that I don't have any further reason to reach out to Danny and Chuck as it's always such a gift when you meet good, decent people and you never want to let such positive relationships go. But, I will always have a decent roof over our heads to remind us. Thanks Danny and Chuck and the rest of the guys!
Sincerely,
Nadine
- Approximate cost of services:
- $6,800.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Wow.....your going to make me blush....lol
Seriously though, thanks for the great review, it was a pleasure working with you and your neighbour.
We appreciate the great feed back and enjoyed reading your experience with Roofs on Homes.
Also the great hospitality You showed me and the crew, buying them breakfast sandwiches and coffee, it was such a nice gesture on your part.
We appreciate great clients like yourselves and becoming a part of the Roofs on Homes Family,
It's a nice feeling meeting great people like yourself
and we appreciate the opportunity.
Also the crew would like to thank you for the extra goodies you provided when I came by for the payment and dropped off your warranties
We wish you and your whole family a very Merry Christmas and a Happy New Year.Regards
Danny A