Roofs On Homes A Division Of City 1

Over 11 years ago we had the pitch and flat roof of our home redone by two very reputable companies in the Hamilton/Burlington area. At the time, we could not find one company that did both flat and pitched roofs. Every winter since then, our bedroom ceiling has had water pouring down whenever there was a significant snow fall and thaw period. For 11 years I had both companies point fingers at each other or tell me that the problem was with my chimney cap (which I replaced), with the insulation in our pitched roof attic (which I completely redid), etc. etc. The leaking never stopped and eventually worsened and started to leak when it rained. At this point both companies have basically told me that I need a new roof because it has been 11 years!

I decided that if I need a new roof, there was no way either of those companies would get my money ever again. Using Homestars I found City 1 who did both pitched and flat roofs. I emailed them the history of our problem roofs and asked them to come take a look and give a quote for a new roof. Chuck arrived, inspected both the flat and pitched roof and instead of giving me a quote for a new roof, suggested instead some repairs that he felt would fix the immediate problem and prevent future ones.

The immediate leak was fixed and we were very happy. Then we received our little bit of snow at the end of November and once again the roof leaked. Chuck came out again, and noticed that vent installed by our contractor 2 years ago was the wrong type of vent. He made a repair for free but suggested we might want to get a new vent installed. In the meantime the current leak seemed to be repaired.

Just after Christmas we had the major snow fall I feared. A week went by with warm and cold temperatures and no leaks. This was a first in 11 years. Then on the 31st of December I woke up to the sound of dripping again. Danny sent Chuck out once again and we had him install the proper dyer vent. So far there has been no more leaking.

What has impressed me with both Danny and Chuck is not once have they said we need to replace both our roofs. Furthermore, they have been doing repairs that no one else even suggested to make. Those repairs have made a difference. The leaks are less frequent and the amount of water has been significantly less.

As always we have to wait for the perfect weather conditions to see if the leak has truly been repaired. Chuck and Danny have one last option which they will do in the spring if it appears that the leak problem has still not been resolved.

I really appreciate all the effort they have gone through for us, especially since they never put these roofs on to begin with. No matter what you are doing it is hard to fix mistakes made by others. We have already decided that when the time comes to completely redo both roofs that we will use City 1 Roof Works. They are hardworking, trustworthy, dependable and honest. How often do you use those words when describing roofers?

We thank you for everything you have done so far to help us out.