Roofs On Homes A Division Of City 1

Formerly City 1 Roof Works
Roofing
Mississauga ON L5M 2C6
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Tess from Burlington
Tess from Burlington
1 review Burlington, ON
10/10

Roof replacement

One sentence would describe my experience with Danny, Chuck and their crew and that is "Customer Service Par Excellence". I'm probably the fussiest customer they've ever experienced and I asked a million questions that Danny probably felt like he was going through the eye of a needle, but he soldiered on with me and won my admiration and respect. Before I hired them, I interviewed four other companies and none came close to the professionalism I encountered with Danny, Chuck and crew. Not to mention that I did my research on roof installations and would know if I was getting the wrong answers or if the person doesn't know what he's talking about, but it was almost as if Danny could read my mind and answered all my questions on point even before I could ask them. He even went up our attic to investigate if we had proper ventilation and called the guy that did our soffit before commencing the job. Actually, by the time I found Danny (as I chose to wait till I found the best), our roof was already leaking profusely and it was to rain hard again for several days. Danny took time out from an extremely hectic schedule to patch up the leak until they could be available to finally do the roof job as they were swamped on account of being so in demand and I understood that. He said if I could not wait, that they wouldn't mind if I hired another roofer. I said, no, I'll wait for the best! I also checked them out with the Better Business Bureau and they're equally considered on a 10 star rating there as compared to the other 4 companies I interviewed claiming good standing with BBB also, but turned out that they're not even registered. When they cleaned up after finishing the job, I was amazed because it was as if they were never there. Nearly no trace of trash or debris. They even protected my tomato plants and covered it up with tarp, even though its already past the season and I had no more need of them. If anyone wants honesty, integrity, professionalism, and the best value for their money, they should stop looking elsewhere and call Danny at City 1 Roof Works. If there was such a thing as 11 or 12 stars, they should get it, because they are way above 10 stars! All the best to a great company and great bunch of guys!

Approximate cost of services:
$7,000.00
Any advice to offer fellow homeowners facing a similar project?
Book with City 1 Roof works ahead of time to make sure you get in line early for the best roof job and service in town!
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Company Response

Wow, I'm blousing....lol
Thanks so much for all the great comments and taking the time to write us such a detailed review.
It really does help us after a hard day on the roof when we hear how people actually see us through their own eyes and experiences after all said and done.
All the best Tess to you and your family.
God Bless.
D.