Poor workmanship, bad after sales service
Markstone did my driveway and the entrance stairs in September 2023. Driveway turned out as expected, but the workmanship on the stairs was horrible. Several holes (1-2 inches) where at the bottom and between the stair step and the patio. I send them pictures and they promised to send someone to fix it. This happened about 6 weeks later but nothing was done. I complaint that the holes were still there and got the answer I ahve to wait until the spring becuase now it was too cold to do anything. In the spring I sent them more pictures of the now larger holes and nothing happened. Only after several emails they finally sent somebody to have a look. It was agreed that the holes were to be filled with pebblestones and then secured with silicon. By the end of July they finally came and tried to fix it. They only added pebblestones in one hole, and filled the other holes just with silicon instead of the agreed stones. It looks horrible now. They have not answered my request yet to fix it. I probably have to hire another company to fix it and send the bill to Markstone.
- Approximate cost of services:
- $13,000.00