I made an appointment with these guys for duct cleaning service. First of all they charged me double in compare to what they were advertised in the ads or on their website. I remember I asked them what is the guarantee of your job. They said " if something we missed or forgot call us back and we will come and do it for you again" after they left and I paid the money to them I realized that they forgot to clean up some of the vents in my basement. This was the case that I asked them two times "did you clean all of them?". and the answer was yes. After that I called them several times to come and clean up the vents in my basement. They never showed up. in my belief, these guys from stronghouse are crap. They charge you more than expected and do not provide a good service at all.
- Approximate cost of services:
- $0.00
- Company Response
It has been 2 long years from this posting, and unfortunately it is only until now that we became aware of these claims. Please understand that it is nearly impossible to "double charge" any customer that is not willing to pay for a service. There are many security safeguards from all major credit card companies that would not allow for such transactions. In this situation the additional charges were for additional service rendered for the homeowner. These additional service were recommended at time of service with an estimate and customer authorization prior to completion. I'm not sure if this is a simple case of buyers remorse however we can not reverse a service once it is provided. In regards to your basement vents, they were not cleaned once but twice as requested. It is in our professional opinion that the air duct were cleaned 100% and a third cleaning was not required. I do apologize if there has been some sort of misunderstanding but we do stand behind all our services and extend a 90 day money back guarantee. In this case we do believe that the air system was cleaned to industry specification.