The Custom Deck Company

I wanted to get an extension put on my deck. Dany came over and we went through several ideas. I told him that I wanted a bench put in like the one my neighbors have in order to create a larger sitting area and I also asked whether he could make the railing sturdier so that people could actually lean against it (for example if you're leaning against it while nursing a beer). Dany jotted down some notes and essentially told me everything will be good, everything will be new, and you will love it.

When it came time for the job, a nice father and son came and started the work. Everything seemed to be going fine but when I saw the finished project I was disappointed.

First, the bench area *looked* like my neighbors but was not at all structurally built like it. Rather than having the footings of the bench area embedded into the deck so that they guaranteed to last forever, they simply screwed in the legs of the bench onto the the deck. In a few years the entire thing is going to fall off.

Secondly, instead of replacing the railing with new railing, they literally cut and re-attached the old railing back onto the new deck. The old railing is not intended to be tacked onto a new deck and for this reason nothing aligned. The posts were not on the corners like they're supposed to be on a properly designed deck - they were all over the place - in the middle - off center etc.

Finally the small inner pieces of the railings that they provided were too short. It looks terrible.

I told Dany that his guys must have made a mistake because the old railing is on the new deck. Dany told me that that's what we agreed on. Only in the twilight's zone would somebody agree to have old painted railings put on a new deck when it doesn't fit aesthetically and structurally. I explained to Dany that this was NOT what we agreed on and he had his team come back and replace it (albeit with the inner pieces too short).

Later Dany would provide me with what he claims was the original quote he sent me. But the thing is, I have a copy of the original quote he emailed me and it differs from the second one he provided which magically contains the words "relocate railing".

I would never use this company again.

Edit August 9th:

Despite Dany's claim, he has NOT offered to fix the problems. He sent an email inquiring more details about the problem. I responded with photos and descriptions of the issues. Since then Dany has gone silent. Buyer beware.