Ashley Furniture -

I am writing this review with immense disappointment and frustration regarding my recent experience with Ashley Furniture Store. My husband and I purchased a complete bedroom set December 28th 2023, investing a significant amount of money, only to receive a shipment where every single piece was broken or damaged. They also claim they cannot come out and look at it until March 2024 so we are left sleeping with a broken bedroom set and bed for 3 months.

The lack of quality control and care in packaging was astonishing. It is utterly unacceptable that a reputed furniture store would send out such subpar products to paying customers. The items arrived in such a deplorable condition that it raises serious questions about the company's commitment to customer satisfaction and product integrity.

What compounds the issue further is the complete lack of assistance or willingness to rectify the situation. Despite numerous attempts to contact customer service, we have been met with indifference and unhelpful responses. It is disheartening to see a company prioritize sales over customer support, especially when dealing with such substantial purchases.

Ashley Furniture Store has left us with a broken bedroom set, a sense of regret for choosing them, and a significant dent in our budget. This experience has not only been financially burdensome but emotionally draining as well.

I strongly advise potential customers to reconsider before making any purchases from Ashley Furniture Store. It is disconcerting to spend hard-earned money on a brand that fails to uphold even the most basic standards of quality and customer service. Our hope is that this review serves as a warning to others who may be contemplating buying from Ashley Furniture Store, and that the company takes immediate steps to address these issues.