Your Reno Crew

Your Reno Crew was recommended to us by Merit Kitchen after they heard about our desire to renovate our upstairs along with our kitchen. Gary and his team weren't the cheapest but his reputation and reviews for high quality work sealed the deal for us.

We were impressed with all of Gary's contractors, from demolition to finishing. The guys were personable, worked extremely hard and did excellent work.

Gary was quick to address any minor deficiencies when we brought it his attention. Gary also finished the project in a timely matter and had someone working every chance he could.

We love our "new" house and would recommend Your Reno Crew to our friends and family.

I would highly recommend Gary Ward and his team. Gary provided my husband, Paul and I with a detailed scope of work. Any changes to that scope were discussed in detail and only after my approval, were those changes included in the scope. Gary's team of trades people were outstanding - very skilled, respectful and were willing to ask my opinion and/or listen to my questions and comments.

Gary worked very closely with the cabinet manufacturer and counter top vendor and coordinated his trades accordingly. This renovation was a big project for us and without Gary to manage all the moving pieces, I very much doubt that it would have happened so smoothly.

Paul and I are very happy in our new kitchen and we would be happy to provide a recommendation for Your Reno Crew any time. Thanks Gary and Ryan - and the rest of your team!

Marge & Paul

Without any hesitation, I decided to hire Gary, Your Reno Crew to do the project. I had very high expectations after I read all the good things about this contractor and his crew. Gary listens to feedback and communicates well. That impressed me. He coordinated the entire project but emails. The end result is that I am SUPER HAPPY how it turned out. It really has a "WOW FACTOR"......WITH TWO THUMBS UP!!!!!
I would highly recommend Your Reno Crew to my friends and neighbours

Replace old rusty bathtub/shower combo with new fiberglass shower enclosure including new glass slider.
Gary stuck plastic sheeting to the carpet from the front door to the bathroom during the reno to protect the carpet during the work which was a nice touch.
All work was done in a timely manner.

Have painted for Your Reno Crew the past 3 years.
Have found both Gary & Ryan to be professional & knowledgeable !
As a painter we are generally the last on the job site and I am pleased to report that YouR Reno Crew consistently delivers top quality workmanship that is completed in a timely fashion.

We refer Gary from Your Reno Crew to our customers that need to have more than just a kitchen installed. Gary and his team are very thorough and considerate of our customers timetable. We have heard nothing but good things coming back from our customers about the work that was provided to them thru Your Reno Crew! Thank you Gary for helping us have happy customers!

Nothing about this reno went well and every time there was a problem it was always OUR fault. We picked the wrong tile, our bathroom was too hot to make the grout right... Where to start? During installation of the tile, one of them cracked on the wall so it had to be taken off. When the installer re-did it, it stuck out about 1/2 an inch more than the others (looked TERRIBLE) so he had to re do 1 more time and this is on top of the tile that was installed already being uneven in 3 areas, we were told that its because of the tile we picked and it cant be made straight... (ISN'T THIS WHY YOU HIRE A PROFESSIONAL) The bathtub was scratched, in my opinion, on the bottom from boots of the plumbers (who by the way are AWESOME people) who admitted they made a mistake and told me they would take $100 off the bill which I mentioned to Gary and he completely ignored me when he gave us the bill. Part of the grout cracked immediately after they grouted it and the worker just put caulking on it - very professional. The caulking was peeling off within 2 weeks of the work being completed. It sounds like our tub moves every time there is water in it. I was so frustrated from dealing with this man that I just paid it so I would never have to talk to him again- little did I know that 1 year down the road the grout would start pulling away from the tile. I told him about the problem and he sent one of his workers to come and put more grout on the cracks (and fix the caulking- which she did a really good job) Then it started happening in another spot, so I emailed him again and he came and took some photos and told me he would get back to me. That was over a month ago and NOTHING. There should not be cracks of ANY KIND OR ANY SIZE OR DEPTH in grout that is in an area where water is hitting it multiple times a day. To top it all off, whenever our shower gets hot and steamy it is starting to smell like mould. He told me he didn't consider them cracks-- K WELL WHAT ARE THEY THEN... no matter how you want to label it "small opening" "crack" it still is what it is. What a waste of money. I am normally not one for confrontation and I have been resisting writing this company a bad review for quite some time because I wanted to give them a decent amount of time to make it better. I wish I would have stood my ground from the beginning and NOT PAID FOR IT UNTIL IT WAS DONE RIGHT. I guess me being a young female it was easy for them to convince me I was being crazy for having these concerns. LESSON LEARNED. I picked them because of the reviews on this website and I hope my review will help someone in the future. I have photos of EVERYTHING that happened along the way.

UPDATE: I took Gary's advice (sort of) and had an inspection done by a qualified Home Inspector and he found a surprising amount of moisture behind the tiles (100% saturation. 23%-24% and above are conditions that mould and fungi grow in) Gary came and had a look at it, didn't say anything besides "I will email you". He emailed me back with a few questions- I don't recommend that you get tile or grout installed in an area where water will be in contact with it by this company. The funny thing is, is that I originally didn't want tile and Gary told me there was basically no price difference so I took his opinion and went with tile instead of a tub surround. He hasn't wrote me back (again) or communicated with me in any way a resolution for this problem so unfortunately we will be going to small claims court. I cannot stress enough how difficult it has been to talk to this guy.

Gary just does NOT care about us, and will not acknowledge that his company totally messed up our renovation. Now we have to get all of the tiling redone as it will not pass an inspection when we go to sell. He can claim whatever he wants about the temperature of our bathroom (Jerry, the tile setter, kept turning the heat lamp on in the bathroom- no wonder it was so hot) I get that he is trying to save face and make it all our fault so that he doesn't look bad but the truth is, its not my fault, I didn't do the work, i'm not the professional- If he thought that products I purchased were below standard he should of informed me prior to installation as I know nothing about such things (I have been assured by numerous professionals since that non of the products are though)

The whole time his "tile setters" were at my house they were complaining about Gary fitting my job in between too many other jobs (which I also have written in an email that he would "fit me in") and I believe that the tile setter having too much on their plates probably had a part to play in the sub-standard job done here. He actually does not care THAT MUCH that he blocked my email from contacting him. Great customer service.

So my final thoughts are that it appears he might do some good work, but if you are one of the unfortunate ones that has a problem: He will not help you fix it, acknowledge it or give a damn about you or the work that has been completed. Please RUN from this company when considering a bathroom renovation!!!!!!!!

From the outset we were impressed with the professionalism of Gary Ward, his project manager Ryan, and the other members of the team. Our bathroom renovation started quickly and stayed on schedule to completion within two weeks. Each team member was not only skilled and hard working but also courteous and respectful of our personal property. The end result was a beautiful guest bathroom which exceeded our expectations. We are very pleased that we chose Your RenoCrew to handle our bathroom renovation and would not hesitate to make the same choice again.

It was very pleased to work with Gary Ward, Your-Reno-Crew. All the transition was very smooth from demolition, new flooring, new ceiling, drywalling and painting, electrical & plumbing, installation, tiling and finishing! All the works were completed in perfect manner. As we are very detailed oriented customer, he and his crews made sure all we asked was taken care in our satisfaction. So sometimes we had to ask them to redo the things such as painting, but Gary took care of it accordingly. We really appreciate the professionalism that his company has. He prepared the scope of works (contract) outlined all the projects in quoted estimate and his company policy, responsibility, and liability were clearly stated on the documents. There was no hidden cost nor surprises. Communications were mostly done by emails and it was quick response each time. Now we concluded our kitchen renovation project, and we feel sad that we don't see them at our house. We've built such a great relationship with him and his crews and we think it is so hard to find the contractor who is such a trustworthy. We are looking forward to working with him for our next renovation project.

We first worked with Gary and the Reno crew in 2012. They helped us complete a renovation of our kitchen, bathroom, and living space on the main floor of our home. We were impressed with how quickly they were able to give us a quote and get started on our project. They were efficient and personable, stuck to their projected schedule and were flexible when needed. They did a great job realizing the vision we had for our home.
We hired them again in 2013 to help us complete a basement project that included finishing a space that was nothing but cement and cobwebs. They did such a beautiful job and we have received so many compliments on the work.
Recently we sold our home, which we had no trouble doing thanks to the great reno, and Gary came to our rescue once more when we needed a job done quickly.
I would recommend this company to anyone looking for prompt and professional service at a competitive cost, they are well worth the investment!!