Once we signed the financing papers it was 6 months before job was completed which is not what was promised. When the work was actually being done it was done well but there are deficiencies that are still being disputed. I would not recommend this company to anyone unless you have very deep pockets and don't mind waiting a long time for the work to be sort of completed. Expect to hire someone else the next time you decide you need electrical work to be done.
I would recommend Dan and George for their work, but criticize John and Joan for their handling of the project ie. thought someone else ordered items, even though it is clearly their role, someone didn't tell them what was needed even though it's their company, etc. Very poor operations management and lack of positive corporate culture where customer service is concerned.
- Approximate cost of services:
- $18,000.00
- What could this company do to improve their services?
- Ensure that the supplies required for a job are ordered and ready to go. Don't make customer wait because you weren't organized enough to have things ready to go, or blame the electrician when the customer complains. Ensure that the job is done right the first time. It's been 2 years since this project began and still things aren't right.
- Any advice to offer fellow homeowners facing a similar project?
- Stay on top of project and call everyday to ensure the work is being done, the operations part is doing its part, ie. ordering what is required and check every piece of work to ensure it's actually done. Make sure nothing is missed or not done to your standards.
- Company Response
Dear Bob and Deb,
Thank you for taking the time to review your experience. We appreciate your honesty and take all our customers feedback seriously for it has guided our efforts to provide best in class customer service for 25 years.
We are thankful that you provided us with the opportunity to rectify all your concerns and were happy to see that the picture our electricians took with you captured another happy customer.
Regards,The Customer Care Team
Nu-Tek Electric