Natural Stone City

Countertops
Kitchener ON N2G 3S9
Write a Review
Write a Review

Recommended Professionals

99%(36 reviews)
75%(2 reviews)
91%(128 reviews)
99%(36 reviews)
75%(2 reviews)
91%(128 reviews)
HomeStars
Countertops
Natural Stone City
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

64%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Natural Stone City

Average customer rating:
8 10 (20 reviews)

Sort by

Nicole from Old Toronto
Nicole from Old Toronto
5 reviews Toronto, ON
10/10

Marble kitchen counter with undermount sink

I had been quoted much more by another, more local, company. Although NSC gave me a prompt quote, had a very reasonable charge per sq ft for honing (which I wanted), I was hesitant to go with them because they were in Kitchner and I didn't have a car, so there was no real way for me to see the marble before buying it. They sent me photographs and I decided that it was worth the risk.

It was definitely a good choice! Not only am I very happy with the marble, the installation team was super-nice, efficient and tidy! And they made a lovely cutting board (really a pastry board, because who cuts on marble?) from the cut-out for the sink at no extra charge. I would definitely recommend them.

Approximate cost of services:
$1,100.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Steven
Steven
1 review New Hamburg, ON
1/10

granite counters

poor service, they refused to remove their shoes on brand new carpet and did not offer to wear booties. damaged every wall adjacent to the granite and installed mismatched caulking that looked amateurish. no satisfactory solution offered.

Approximate cost of services:
$2,400.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Barry Donkersgoed from Kitchener
Barry Donkersgoed from Kitchener
1 review Kitchener, ON
10/10

Kitchener Granite Top Installation

It's Friday evening, Dec 5th at 8:30 pm. I just received a text from my client telling me how thrilled they were with their new counter tops by Natural Stone City. I had a very tight timeline on this project. Vas, Serge, and all of the guys at Natural Stone promised me they would have the tops in by today even though I did not give them the proper lead time. At 8:30 am this morning Vas called me. He personally checked my slabs and wanted to make sure I was happy with both of them. He gave myself and my client time to be absolutely certain that we were receiving what we ordered. Unbelievable service from a company that deserves 10 stars on this project.

Approximate cost of services:
$6,000.00
Was this review helpful?
Debra Brown from Kitchener
Debra Brown from Kitchener
1 review Kitchener, ON
10/10

Granite countertop kitchen

The installers were kind, courteous, and did a fantastic job. We are so happy with the final outcome, and would definitely recommend Natural Stone City.
They were on time for the install and the price we were quoted is the price we paid. They cleaned up after themselves and gave us instructions on how to care for our new granite countertop. Great bunch of guys. Thank you to Natural Stone City

Approximate cost of services:
$2,000.00
Was this review helpful?
Fry's from Baden
Fry's from Baden
2 reviews Baden, ON
10/10

Kitchen granite

The staff are incredible! We were impressed with every person we talked to. We visited 3 times before we decided on the color/style. Each person was honest and helped get what was best for us. We started out with marble in mind & also wanted to upgrade to expensive tapered edges & they helped us to decide we didn't need either - saving us mega $$. We ended up with an incredible granite counter top that we LOVE LOVE LOVE!!! Installation was perfect. We sourced all other companies and found Natural stone had best product & pricing. In less then a week the countertops were installed perfectly. One of our senior neighbors also purchased same time as we did and also had a wonderful experience with them. Honest & reliable people with precise installation. If we could give more then 5 stars we would!

Approximate cost of services:
$0.00
Was this review helpful?
Karen Steenbergen in Cambridge
Karen Steenbergen in Cambridge
2 reviews CAMBRIDGE, ON
10/10

Quartz Vanity Top and Backsplash

I went with Natural Stone City based on their reviews. Very happy that I did so! I would highly recommend this company. A very meticulous job was done. Every one we dealt with was very helpful, and went above and beyond their duty in professionalism, and to see that the job was done right. Great selection in the store and very helpful with choosing out a product. Thank you to Daniel, Flav and the installers! Beautiful installation to be sure! It pays to do your research before embarking on a countertop!!

Approximate cost of services:
$2,000.00
Was this review helpful?
Deep in Milton
Deep in Milton
2 reviews MILTON, ON
10/10

Full kitchen, breakfast bar and half wall with back splash

I had 80 sq ft of granite and 35 sq ft of backsplace done by these great gentlemen. The backsplash in tumbled ivory and the granite in Galaxy black. They were a little late in coming in, but still came an worked into the night (asked us if it was ok that they did). New sink included, the plumber came with them and handled the install. Once they were done, we had nothing to do but use it - great service - will use again!!

Approximate cost of services:
$5,000.00
1 of 1 people found this review helpful.
Was this review helpful?
Ross in Oakville
Ross in Oakville
1 review Oakville, ON
10/10

Bathroom

They installed granite counters in two of our washrooms. When they came to do the quote he called to say he'd be 15 min late so always thorough. The installation was fantastic, beautifully level.

Approximate cost of services:
$2,000.00
Was this review helpful?
vic paradis
vic paradis
2 reviews Guelph, ON

First Review

9/10

granitr countertop

They advertise 1.5 inch granite for the price of 1/2 inch...and they're right. Selection was excellemt and the 21 foot counter looks super. The purchase even included a quality sink.A yesr later we needed a new sink strainer (we lost it), they replaced it at no charge

Approximate cost of services:
$3,100.00
Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Countertops pros in Kitchener?