Kitchen & Bathroom Renovations
I ordered by cabinets in August of 2013 and they did not arrive until mid November 2013. Some of the pieces were incomplete or the wrong colour, again the wait for these were 12 weeks. The installer, Tony, left a huge mess, at least an inch of sawdust in each cabinet. Did not clean up after himself. Once everything was installed in February 2014 we have had some issues with the bathroom vanity. It was installed wrong. The service to have this issue rectified is extremely disappointing. I have had a Tech in twice (I had to contact them each time, even though I asked the Tech to let their superiors know) and they cannot find the issue (the cabinet is installed wrong people). The bottom drawer does not close properly, however the company does not care about end service. Hopefully one day they will feel it necessary to look after their customers but they are not doing so with this one. I would recommend looking at an alternate cabinet company to take help of your renos.
- Approximate cost of services:
- $18,000.00
- Company Response
Thank you for your review. We appreciate you taking the time and giving us honest feedback. At Superior we value Customer Service and are committed to Continual Improvement and will use your feedback to strengthen our Customer Experience and Processes. I invite you to contact me directly, as we would welcome the opportunity to resolve your ongoing issues, and discuss your experience in more detail to better improve. Brian L, General Manager - Southern Alberta 403-258-0477