Right before New Year's Eve, my furnace broke down, I checked the Internet to find a reliable company to come and take a look at my furnace which was by the way very old. I read the comments but still wasn't sure, because everyone gave great comments about them which seemed not so real to me, but I thought I give it a shot. Nima came here to see the old furnace right on time, very punctual. He checked the old furnace, it was all rusty and broken and needed to be replaced, so he gave me a good deal on as brand new high efficiency furnace but because of some parts, I had to wait till after holidays, like 5 more days, the next day, to my surprise, Nima called and said he got the parts already and because there was a snow storm and extreme cold weather warning for that weekend, so he came here with his team before scheduled day on Saturday, and changed both the furnace and the water heater which I wanted to change with a tankless one. Now I have top of the line high efficient furnace and tankless water heater and didn't suffer the extreme cold, thanks to Nima, great job! He also called for follow up, to see if everything's working right! I'm happy I made a good choice and Nima from Mr. Heat is very reliable. :)