Vega Line Moving & Storage Services

Moving from Winnipeg to Vancouver, they destroyed a bookshelf, dresser and side table (which arrive with only 3/4 legs, fully disassembled),among many other things, while wrecking the door and walls when moving the stuff into the house. Compensation offered was insulting compared to damage.

I have contacted the movers to pick up and on Thursday for a quote and the estimate for available dates. was available until next Tuesday then the window was of 5 full working days and I've revived a worm email reassuring me that this will be no problem. on Friday at 3h30 an email with the required information was received and replied to it in about 2 hours all the information required for the pick up and the payment were provided, with the instruction of picking up Saturday or Monday as a backup. Saturday no one was picking up and no email were answered by the representatives of the movers after I had waited the entire day finally Saturday and Monday revived an email late in the day Monday telling me that unfortunately it will have to go to next Thursday.
An my complain is the lack of communication and the will to overbook in order to just shuffle afterwords depending how it fits better for them obviously after they have you payment information.
I have gracefully declined because at this point the trust in the capacity to deliver the job was ruined and contacted the them by phone where I've received lots of excuses WHY and HOW and Because but no real answer just reasons and un-sincere apologies. Was not looking for any special compensation just a real understanding and concerned form the staff but they blew that one too.
A very unsatisfied customer that finally understand why this entity was at the brisk of bankruptcy some time ago

We contracted Vega Lines to move our belongings from BC to Ontario in the summer of 2013. They were the cheapest option available, so we thought we could save some money. We were very wrong.

For starters, the truck arrive 1.5 days late. They were supposed to arrive at 7am, and we called them at 1pm (no response) and again at 7pm. They finally contacted us back (via E-Mail, though our Internet was cancelled and we asked them to use our cell phone for contact), and angrily blamed us for the mistake. We have the original E-Mail booking our time.

They told us the truck would arrive the next day at 9am. It actually arrived at 6pm.

When moving our boxes to the truck, one guy dropped one of the boxes right in front of us. After that, that same guy was sitting in the lawn chairs on our lawn that I had set up for my wife and kids to sit in (given that our furniture was being wrapped in plastic and what not).

Our items took 2 weeks to arrive once we called them to set up an appointment. During moving, our walls were seriously damaged, but we could care less about that when the condition of our belongings is considered.

In all, $2000 worth of damage to the house and our items.

Would they refund or fix any of our items?

Dresser: Made in the 1970s, solid wood. Two legs and one drawer broken. No repair, no reimbursement. The item is too old, according to their employee.

Dresser: Purchased in 2012 for my son (one year old). No repair, no reimbursement. The item is not made of quality materials, like they used in the 1970s.

Telescope: Mirror smashed. Packed professionally in a box with styrofoam packing peanuts and custom fitted styrofoam supports. No refund, no reimbursement. Vega Lines did not pack it, so it isn't covered.

Boxes (including the one dropped right in front of us): Same as above. Hard plastic items (e.g. a waffle maker) broken into several pieces. No refund, no reimbursement.

Antique vase: We asked Vega Lines to pack this item. They packed it into a box along with a number of other items (literally, just placed alongside several other items, including a microwave). Part of the rim is broken off. They packed it, so we should get a refund, right? Wrong. Despite paying extra for them to pack it, because it wasn't properly packed with protective gear it is not covered.

Racing bike: My most expensive possession, so I asked them to take care of it. Wrap it, box it, whatever they needed to do. I'd pay them to do it. Tossed into the truck as is, so I argue with them that I don't want it shipped that way. They don't have any other way to ship a bike. No box they have is the right size. Of course, since it was not packed properly (by Vega Lines), it is not covered.

Toolbox: Missing. I wouldn't normally care that much about a bunch of wrenches, screwdrivers, and electronic equipment, but this belonged to my grandfather, and included tools owned by my great grandfather, passed down to me by my father. All but my father are now deceased, and I have nothing of theirs for posterity. Granted, Vega Lines cannot be held accountable for sentimental value, but the contents were worth at least $700. I had to replace it all, as I use it for my job.

In the end, they offered us $200 for the $1500 of missing items we reported, and absolutely nothing for the damaged items or our walls. If that wasn't bad enough, it has now been 10 months, and we still have not yet received even the ridiculous $200 they offered. We've paid $4200 in the meantime to have items fixed and/or replaced.

Literally, use ANY other moving company. In the end, you won't save a dime, and you'll lose all of your stuff.

I moved from Saskatoon to Brampton last Sept (2013) and chose Vega line because I was quoted a very low price and Alex seemed friendly and helpful on the phone. When it came time to move, I was told that the moving truck was delayed in Calgary. My things were then taken to a storage unit that did not belong to Vega Line. Then, the replacement truck was "too full" for my belongings when I called a couple days later. In the end, the moving truck left Saskatoon 5 days later than when it was scheduled, and I had to endure 16 days Brampton without my furniture. Alex turned very rude and uncaring every time I called, desperate to know what was happening with my things. When the movers finally arrived at my door in Brampton, they began unloading someone else's furniture. The WRONG FURNITURE! AND THEY WERE CHARGING ME ALMOST 4TIMES WHAT I WAS QUOTED. I had to barter down the price but they only gave me a 12% discount. The staff at Vega Line were dishonest, unprofessional, and extremely disorganized. I have told all my friends never to choose this company no matter how friendly they seem at the onset.

My family moved from Los Angeles, CA to Vancouver, BC. The move ended up costing us 3 times what we were quoted. In addition, two of our boxes went missing, one of which just happened to have my wife's jewelry box in it. They blamed their other customers for not being honest about mis-delivered boxes as if mis-delivering boxes was a regular part of their process! I wish that we had checked with the Better Business Bureau prior to hiring them. They are not accredited, probably because of all the complaints against them.

Do not engage with this company!
We shipped our daughters belongings from Ottawa to Chilliwack using vega line moving, on December 7. We were given a quote that indicates shipment would be delivered in 7-10 days from the warehouse. I was made aware that our shipment was in the warehouse by December 8... And yet it is now December 29th and the shipment has not been delivered....we have no belongings and the company is not providing any assurance of delivery....the last phone call a couple of days ago, they told us it would be delivered december 29.... They are now not answering our calls nor emails. We have no clothes, furniture or any of our personal items. And is now costing us 250$ a night for accommodations in an unfamiliar city...I understand that the weather did cause some delay...but we are now at 19 days beyond their quoted ability...more than enough to accommodate weather. At this point we have no idea on how to get our stuff.

This is a horrible company that preys on anyone. I asked for an in home estimate and was reassured, by MERT, that I would not need one. The final total ended up becoming 3 times what I was "quoted".
Horrible company! Stay far away from them!

I have never moved before with a moving company, I would never, never use or recommend this Company to anyone, beware they are untruthfull, they give you false hope. We moved from Vermilion AB to Sooke BC. Our nightmare of a move started when Alex contacted me, I let him know that I had a lot of stuff, including a 20'x10' storage. He reassured me that it would all fit, and bumped the lbs up from 4000 to 8000 I asked it he would come and view or if I could send pictures once again reassuring me it would all fit. He also said that the same drivers picking up the belongings would also be the ones delivering them. Alex also said we would get a 5% discount. Well they showed up with too small of a truck, Alex then said another truck would be out and that the first truck would be on its way, we headed out to Sooke and 2 days later when the truck was to arrive I phoned and was told that the truck would not be out till it had all our belongings, we were without anything for 5 days, they would not pick up hotel fees or reimburse for food. In 5 days when our truck arrived it had all our beds tied onto the back of the truck, which just drove through rain and snow to get here, our box springs and mattresses were soak and stained! I paid an extra $500.00 that I was not told about to wrap belongings, and were damaged anyway. We were told that we could not claim damage on items that we packed our selves even though they loaded and unloaded them 2 times, our stuff showed up in a different truck from the original one, with different drivers, (thanks for the reassuring words Alex all ) We were missing boxes of clothes, kitchen appliances, tools, the top to our Christmas tree, big items like my scaffold. When I phoned back I was told Alex was on Vacation, and had to deal with Sam, and his manager, I was then told that I would get a discount for the situation, when I mentioned about the first discount I was reassured that I would get 10% for the move. . I had to pay full price of $10,000.00 to move my some 8000lbs and they would not unload until payment was in their hand, and there were no discount on the invoice, when I question I was told that they could come back after they get the account straightened out. At that point I paid, in trust that Sam would do the manly thing and straighten this mess out, Well what was I thinking, they have their $10,000.00 After many calls Sam said that some belonging would not fit on the truck and were left behind in Edmonton and would be delivered soon, 2 weeks later I did receive some of my scaffold, and part of a tree stand, still missing lots. Sam would never call me back as promised. Do not waist your time and be the next victim of this so called moving company. It was the worst experience that I have had and I am still trying to work things out with not muck luck not true on their word. Global here I come!!! Dale.

They quoted me for $1495 including all cost and promised to deliver in 7-10 days. After one month when I didn't get after sending so may emails and phone calls, I finally sent them legal notice. Then they send my shipment. On the day of delivery, some other called and said that I have to pay $1900+. I asked him to let me speak to the agent who quoted me earlier. He replied that I have fired him just now and I am the manager. If you dont pay what I say then we will take it back and later you have to pay cost.

I had no choice but to pay them. They started to put my items in hurry. I saw some items broken and missing. I told them about this and said that we don't know about it. You need to complain the office. They didn't even bothered to check what items I shipped and what they are delivering.

They asked me to sign few papers and said that they will send me a copy of this. When they initially send me the quote, they gave in writing that they will weigh it and charge accordingly. But they never did any weight. Neither in Toronto nor in Calgary. Just said, your shipment is 2900+ lbs and until you pay in full we will not deliver it.

This is the worse company in Canada for moving. There are thousands of people treated the same way by this company. They have so many disputes on bbb.org.

Here is my honest, unsolicited review of Vega. First, the good:

- They picked up my stuff within the window they said they would, and dropped it off within the window as well. This was in contrast to Atlantic when I moved out to BC, who were days late on both ends, and hours outside the window on the day they did come. (Cited "traffic" as the reason ... thanks).

- The move took 2 weeks, which I think was reasonable for cross-country. Again, Atlantic took a month to do the same.

- My stuff was undamaged, although I packed it well myself and did not send any furniture (I learned my lesson on the way out). They did ignore my "this side up" writing on the boxes though.

The bad:

- I thought my goods weighed about 500 lbs, and MERT quoted me $508 for the move. When I got the bill, it was for $820.38. The reason was a scaling charge ($45) that he never mentioned, and a scaled weight of 920 lbs!! Of course I looked into rescaling, but the policy is ridiculous. You pay $250 to have it weighed at a time of their choosing, and you have to be available to come by with 30 minutes notice to witness it. Uh, no thanks guys. I received shipment and weighed the goods myself with a luggage scale, and got 520 lbs. The delivery guys were savvy enough to force me to pay before unloading, otherwise I wouldn't have paid at all.

So, I took a video of myself weighing everything and called MERT. He referred me to Sam, his manager, whom I was able to get ahold of quickly. I explained that I had these videos, and hoped that there was just some 'mistake' and someone had written down 920 instead of 520. He did some estimations and said "23 items at 40 lbs each is 920." I said half of them weighed 10-15 lbs so that estimation is horribly biased, and he immediately offered me $200 back, which was promptly paid on the CC.

In conclusion, I paid about $100 more than expected, although I was happy with the resolution. Based on the other responses here, I think Vega probably does not actually bother to weigh your items, and just estimates it using a formula such as the one Sam used. Of course, expect it to be higher. I suggest weighing your goods ahead of time and making it clear to them that you know the weight. Perhaps that will force them to be honest.

order # 3783