Horrible Moving Experience. Just read all of the other 0 star reviews and you will have my story. They seemed very professional until they loaded my stuff in the truck. My belongings came damaged and a month later. I was charged well over my initial estimate. When I called to inquire about my things I was continually promised that my stuff would be there very soon even though they had no idea were my stuff actually was and no way of finding out. It seems like the operators will say anything just to get you off the phone.
Avoid this company like the plague. There is a reason they have a lot of 0 star reviews. I wish I would have read these reviews before I contacted this terrible company.
I have a feeling Vega Line is writing their own 10 Star reviews.
- Approximate cost of services:
- $5,000.00
- Company Response
We understand that customers feel like they're in limbo and helpless when they don't know the "status" of their items. However, we tend to focus our energies on actually being actively involved in the process vs engaging in updates. We establish timelines that items will be in transit and, beyond that, our first update is as the goods are arriving in the loading bay at the destination point. This is the most efficient way to provide service, as we know that people are also "on the move" during their move and establishing contact isn't always easy. It's not a matter of "not knowing" where items are, it's a matter of waiting for that update that "items are arriving" and ready for delivery. In attempting to avoid time consuming "telephone tag" situations, we find this to be the most effective method and apology if it created any worry!