WARNING.....I hired these professionals to move my belongings from BC to Ontario. I ended up with them damaging my old rental unit in a tune of 5000.00 and they blamed me for it and say that they are not responsible for slight damage. Destroying a door frame completely and wooden stairs is not what I say is slight damage. They refuse to do anything about it. Check out their raiting at the BBB. They are longer accredited. Do the research and go with soemone better.
- Approximate cost of services:
- $5,000.00
- Company Response
We can say that this customer tried EVERY avenue to make a claim throughout the move. From forgetting that she informed us that her car had been damaged/had to go to the shop the night before pickup and then trying to assess that same damage to us post move, we have been through each and every challenge she has presented and addressed each and every one. The door frame and stairs in a rental unit were not reported until the landlord would not give this tenant her damage deposit back...at which point, she (again) tried to place blame on us. She had large dogs and a great volume of contents squeezed into a small basement unit and the move was only problematic when she presented issues (like bringing the dogs back from the groomers during the move, having others over during the process, etc.). The expectation is to basically clear out and allow the crew to do their jobs with minimal distraction and chaos...that was NOT the case in this move.