Don't make the same mistake I did. This company is disgustingly terrible.
My belongings were picked up July 15, 2011 and were suppose to be deliver about 6 to 8 days later/approximately 2 - 5 days from the departure date (from our warehouse) to arrive in the destination address. At no time did I receive a call for delivery, so I had to call them. I called on July 25, and they informed me that the time frame is given after it leaves the warehouse and I should have it by the end of the week.
I did not receive a call by the end of the week and Monday was a holiday, so I called on Tues Aug 2. She said it would take 2 more weeks and offered a 5% discount on top of my student discount. My delivery was scheduled for Aug 19 (6-8 days my ass). By this time, I had found a new place to live and regrettably requested to have my belongings moved there. Second biggest mistake. I was told delivery for Sept 1-2. Still no calls, EVER.
It is not true that you have weekly departures from Winnipeg to Edmonton. Your service is not fast or reliable and is definitely stressful. I also had one phone call where I was yelled at and hung up on. She was not friendly and very unprofessional.
Finally, delivery was ACTUALLY coming up. I called to confirm and after the lady spoke with dispatch, she told me my delivery date was Sept 9. Yes, you're reading that right, Sept 9; a total of 55 days that I didn't have my belongings. I receive a call from the driver on the 8th giving me 3.5 hrs notice for delivery. What does your website say? "The dispatcher will be calling days ahead of time to make arrangements for you to receive your belongings. This will not be a surprise." BUT, because Winnipeg to Edmonton is an "off-road" move, the driver will be confirm with me. What a joke.
Not only was the driver rude, the 2 men didn't even deliver my items into my condo. I'm on the second floor of a condo apartment building that has its own surface parking. The driver didn't even bring the truck in to the lot even after he was informed that bigger trucks have done it. They left it in front of the elevator and claimed it was too far ($150 for another 20m). What else does my email say? "Placement of your belongings as per your instructions." Correct me if I'm wrong, but I don't think ANYONE will instruct the movers to place their belongings in the hallway. Oh and here's a surprise: my stuff was damaged.
And of course, my bill was all wrong. I was given a quote of $595 + GST ALL INCLUSIVE and 5% student discount. Yes, I understand there are extra charges if I'm over weight but why wasn't the student discount applied or the late discount? Who runs this "business"?
Trying to settle anything with the company takes forever. The claims department is email only. I received excuse after excuse about the delays, bill and damage. I ended up accepting a $150 check to "render the case final" but it does NOT restore any faith in the company. My 10% (student + late) discount was only $12.50 because it doesn't apply to the standard charges: minimum weight, scale, storage, etc... "student discount is a small discount meant to give student's a bit of a break" That's a small break alright! I can buy 15% of a Calculus textbook.
I cannot be more happier that all this is FINALLY over. Please take my advice and don't even consider this company. You will save yourself so much time and stress. Despite what you hear or read, this company is NOT BBB accredited. They actually received an F rating. May this be a warning to you and your family and friends: DO NOT USE VEGA LINE MOVING.
- Approximate cost of services:
- $880.00