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This entry did not meet HomeStars review criteria.
Many peoples use this site to pass frustrations and make them feel better...and Mr. Moore is one of them. Good for him, but he and we know the real story..
Lets start by saying that we are a manufacturer and a retailer of murphy beds, not a moving company.
Most important, the company doesn't offer the dismantling service. However, our technicians do offer dismantling services on their own, to our previous clients. But since they are extremely busy on their day to day job with us, witch consist of installing new beds all around southern Ontario, they can only do dismantling services after hours, or, when they have free time to do it .. Actually, they must do 2 or 3 each week during the summer time. Since we sold over 5000 beds in the GTA in the last 15 years alone, many old customers need their bed dismantled before moving to a new location.
Now, regarding Mr. Moore case, Our technicians tried a couple of times to book a time with him, but he was not available or reachable.
The day he moved, a Monday, he did call the store..but during after hours since we are closed on Mondays.
If he had visited our store, our staffs would have shown him what and how to do it himself, but he didn't.
The way he said that ''good customer service should cover the life of the bed and moving'' is showing his lack of judgement and life experience. When you buy a piece of furniture from a store, none of them will go back years after the purchase, to help a client to move back to his parents house!!
Finally, we are really sorry it didn't work well for him, and wish him all the best in the future.
BOFF
Hello Michele,
We are very please that you shared your experience with others.
We are always focusing on offering the best customer services and products.
A big thank you for the referral, They ended up buying 24 murphy beds for the project !!
Marco
Stephen is not being honest. He try to put the blame on us for his carpet (easy target) but we dont use any kind of grease and the installers always protect the floor before they start installing.
After we had measured the wall and give them a quote, He place his order over the phone and said he will have it install on a different wall. He provided the new measurement, and ordered an extra cabinet at 30" wide. I have suggest him to do it at 29"wide just to be safe. It end up that his measurements was wrong.
He was there during the installation, was happy with it and paid the remaining balance.
A week after, he ask if the cabinet was made local. I answer him that our factory was located in QC. Then he replied starting by "this is my last email, I will not reply again", then he said that he will tell his friends to not buy from us ( after he had showed the bed to them proudly). He also said that because we had been paid, that we didnt care anymore.
The things is, after my first answer, he didnt ask if we had a solution, or if we can help him with is cabinet being to wide. ( And yes,we can always cut the cabinet shorter in our Toronto facility) But instead he went on an agressive mode, so I replied to him saying that after his last email, I finally didnt care anymore. Like he was pretending.
To make it short, he made a mistake on his measurements, and he came back saying he found a little stain on his carpet, and ask where the cabinet were made... This question had a second meanning, and he wanted to put the blame on us for the carpet, and know if we can cut it for him. But instead of asking just that, he ask someting else, and use the carpet stain to get away with his mistake. When he realised his plan didnt work, he went on a panic mode, and he end up on this site.
What to learn from this? Always have the contractor you dealing with to take the measurements for you. This is why we at BOFF always offer free in home measurements and design consultations.
I will also be happy to send anyones all the emails about Stephen story.
Marco
Dear Margaret,
it was a real pleasure working with you, and I can't thank you enough for taking the time to post this review.
All our staff, including myself, really appreciated it.
Thank you again !
Marco
Thank you for your business Megan. It was a pleasure working with you as well.
BOFF team.
Had a wall bed designed and installed
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great product BAD customer service
For our family business, customers satisfaction has always been a priority.
As many of you already know, dealing with a difficult or rude client is not always an easy task.
With an overall satisfaction rate of 98%, there is still room for improvement. And, everyone in this company is working hard, to offer the best customer service a client could expect.
Since 1986, with the help of all our happy customers, we have become the standard in the Murphy beds industry in Canada.