Vacu Max Duct Cleaning Corp.

Had VacuMax in to do the ducts in December. Very quick (read too quick) job and no wonder, only half the ducts appeared to be cleaned and they did not extract the debris during or after the 'cleaning'. Called them immediately after the crew left to express concern. Was told by the crew over the phone that they had removed the debris through the basement window although there were no footprints in the snow. Was then told they used the 'portable unit' although we did not see any such unit brought into the home. The crew person then abruptly ended the call and did not call back. I contacted the 'customer service' manager Jason and asked for an explanation of the cleaning process and again explained our doubts. He assured me he would look into this problem and phone me back. He never did. It has been four weeks and despite repeated calls both to their Barrie number and Jason's number, no one has bothered to try to rectify this issue. Their website vacumax.ca claims 100% customer satisfaction guaranteed. Well, I guess if they are their customer they would be in this case since they took our money and ran. Do not use this company if you are considering duct cleaning. Spend some more money and get someone like Sears who have a nationwide reputation to worry about.

****UPDATE****

I just received an email notification that VacuMax had finally responded to the review I wrote on JANUARY 19TH, 2011. It only took 4 months for them to reply in this cowardly ineffective way. They never had the decency to phone me back after several phone calls following their 'service' at our home. Yes, we live in Midhurst and yes they sure did not serve this customer. At least they have that right. Same 'black mold' scam as another reviewer. The ducts and coils are in great condition. The a/c coil was not even inspected in order to make such a claim. To suggest that I am somehow affiliated with Sears (I now most certainly wish I had spent more money elsewhere, Sears or otherwise) is complete defamation and a deflection from the issue at hand: the VacuMax swindle. I repeat: DO NOT LET THIS COMPANY IN YOUR HOME. I too, spoke with Jason following their 'visit' and also with the worker who defrauded me. Neither followed up, whatsoever, to make even the slightest attempt to resolve this matter. I also filed a complaint with the Better Business Bureau, a first for me as I have never been so dis-satisfied with any service provider

In order to be helpful and reasonable (I am, and was, already truthful) I would have been satisfied to have some other VacuMax technician(s) return to our home and properly clean our ducts. This would have meant that I would need to monitor their activities, but I would be willing to do that. That opportunity has long passed for VacuMax. What I would suggest to help VacuMax avoid the dis-satisfied customers who, apparently having too much time on their hands have nothing better to do than write scathing reviews and seek out the assistance of the Better Business Bureau, only to be accused of being 'lackies' for Sears or some other legitimate duct cleaning business, would be to actually return calls at the time the issue arises and make some reasonable effort to rectify problems. This would be a more successful ploy, for the success of their business, than slandering a customer on this website 5 months after the fact. Shame.