In October, 2012 I had another company come to fix a squeaky door on my side by side fridge. The repairman came three times but the squeak kept getting worse so I asked them to send another repairman. But before that could happen, late one night the fridge door just fell off on me. It was extremely heavy with full bins on the inside and a wood panel insert on the outside but I did manage to get it leaning against the freezer side of the fridge. I immediately called that company's emergency number but they refused to come and help me. The said they would order a part but it would take 6 - 8 weeks. They would do nothing to help me put the door back on!!! So I went on line to Home Stars and found Cascade Appliance Service. I called first thing in the morning and Steve came within 2 hours. He was a godsend!! He found that the hinge had been broken off, was missing and would have to be replaced. He checked availability of the replacement hinge and determined that it would take 6 - 8 weeks. But in the meantime he created a temporary hinge out of parts in his tool box and put the door back on so I could use the fridge until the replacement hinge came in. On a scale of 1 to 10, I would give Cascade a 20.
- Approximate cost of services:
- $175.00