I got 5 basement windows replaced, and one egress window cut and installed.
I'm the type of person who wants the job done right the first time, and I don't want to be bothered with return visits to fix things. So even though they were more expensive, I decided to go with MAXgreen because they had amazing reviews on Homestars.
My initial appointment was rescheduled because of a mix-up in jobs (they thought they had to dig at my place, but the digging was already complete). So my appointment was delayed by a week. This was not an issue, as we weren't in a rush.
A crew came in the next week to install the windows. They did a really great job, the installs went really well.
The only thing I would complain about is the clean up at the end. The windows were not very clean, and there was this dry putty material that had to be scratched off parts of the window casing. Also, they didn't give me a choice for trim, and I probably would've chosen something different.
I did mention the cleanliness to MAXgreen when they asked me about my experience in a survey, and they offered to come back, but I had already cleaned. So they gave me a $100 rebate, which was a nice gesture.
Considering what I paid, and the reviews on this site, I would've expected the job to be perfect.
I am satisfied with the work, and their Customer service is really good -- they want you to be satisfied with the job, and they want every customer to have a 10/10 experience.
- Approximate cost of services:
- $5,700.00
- Company Response
Hi Whitney, Thank you for working with us to have MAXgreen try to make up for what was an inexcusable mistake. There is no reason why a customer should have to clean up our mess. As discussed, this has been addressed with that particular install crew and they have admitted their oversight on that job and we are confident that will not happen again. As for the mix-up for installation dates, that was a mistake with the paperwork of the installer and has also been addressed to ensure that never happens again. For the trim options, we do include pictures of our 3 standard free options on the quote, or offer to install any other trim our customers want. As you said, we are definitely committed to ensuring every customer has a 10/10 experience. We are always striving for continual improvement and exceeding our customer's expectations. Thank you very much for your feedback and helping us become better at providing our services to our valued customers. Cheers, Adam.