Maxgreen installed triple glazing windows and backdoors on the ground floor of our bungalow. They were very professional from start to finish, and made a couple of suggestions to save us a few $$$. We experienced a little glitch, but Chase did a great job in following to resolution , as well as re-installed our shutters afterwards. Chase, Chris and Jordan were our installers, and worked non-stop, and cleaned up afterwards. How a contractor deals with problems and works with the customer to address them is very important to me, and Maxgreen got 10/10 for this. I would definitely recommend them.
- Approximate cost of services:
- $11,000.00
- Company Response
Hi Sylvia, Thank you for taking time to share your experience with the HomeStars.com community. Unfortunately there are many horror stories in the renovation business about contractors promising the World, failing to deliver, and being very difficult to work with on an acceptable resolution to even meet their customer's most basic requirements. When dealing with large investments to your personal home, the stakes are huge. A terrible experience can actually cost you more overall by having to pay somebody else to fix the initial mistakes, not to mention the time, aggregation, and stress that comes with it. We are the first to admit that not 100% of projects go perfectly without a glitch along the way. There are so many moving parts and variables in the window, door, and siding replacement business. However, as you said, we are committed to dealing with any glitches and working WITH our valued customer to find a great solution and put a smile on their face while eliminating the stress that sometimes comes with things not going perfectly right off the bat. We then look to the root cause of the glitch and figure out what system or process we need to implement internally to ensure that it never happens again. We are committed to learning as much as we can about our products and services from our customers to ensure that we can provide the best possible, stress-free experience. Above all, the entire MAXgreen team believes that you should NOT have to be inconvenienced to ensure a LEAK-PROOF and COMFORTABLE home. You should always FEEL GREAT about your experience, and about having done GOOD for our local community through our MAXcommunity Charitable Giving Program. Thanks again Sylvia for pointing out that how a contractor works with their customers to ensure glitches are resolved in a timely and effective manner is an extremely important indication of the commitment of the contractor to their customers. Cheers, Adam