- Approximate cost of services:
- $500.00
- Company Response
Thanks so much. We are glad to help
Thanks so much. We are glad to help
Although we can all agree that focusing on the positives is important in life, a roofing project is not all sunshine and rainbows. Having been in the industry for 16 years and built a great credible reputation and we're quite often the ones called in to fix other roofing companies' short falls resulting in many people reaching out to us; needing to repair or have a total replacement. Most of the time these issues are caused by things being overlooked during install and can be relatively simple to fix if your an expert. We all know details can cost a homeowner a lot of money especially when they take pride in their investments even when they hadn't budgeted for it, often taking away from other things like family vacations or a child's educational savings.
Although our commitment is to homeowner satisfaction, as a roofing company it is important to make money. Great roofers are hard to find and they deserve to be paid well. we believe that it's in our and our customers best interest to protect our time and our customers time as well to be efficient for our customers like they are our family, and educate them and offer them options so that they can have a roof that will serve them properly. We're sorry you felt our approach was aggressive, but we believe strongly in our service.
We offer two types of service: a repair service that includes a $500 minimum service charge, which can count as a deposit for a full replacement, or a full replacement which begins with a free remote inspection.
However, you refused our free estimate and demanded an immediate on-site inspection refusing to pay any compensation despite the fact that we explained we have dozens of people already awaiting our service. So, your comment regarding not viewing your roof is misleading.
When requesting a total roof replacement, due to our busy schedule, we ask for your email and home address. With your permission we do a 3D satellite inspection. From here we can measure the roof completely, account for any vents, skylights or unusual architecture. We can offer you a very accurate quote from our satellite inspection. Upon receiving your quote, if the homeowner decides they interested what we offer , we book an on-site inspection to speak with our customersin person and personally inspect the roof.
We apologize if you think this is lazy, but in reality this saves not only our time, but allows our customers to get a quote within a day or two instead of a week or two and we're helping the environment by reducing emissions.
In closing. We never insulted any on. We speak truths and anyone that isn't being bombarded with calls right now is probably not a very busy company and we are thankful we are not one of them. We work very very very hard for happily paying homeowners that understand how great people should be paid for their time. This review is from a person who called in and was being aggressive and pushy. HOPEFULLY he found what he was looking for. Thank you because we really do care!!
Thank you so much
thank you for your support
thank you for your support
First things First, we do not and have never taken a deposit from a customer or "dissqppear after getting paid
We dont even take any payment until the job is thoroughly completed and customer is satisfied. as well we spend more time thoroughly checking and double checking on quaility and details especially cleanup.
Secondly, i have personally done all of our over 4200 roof projects. we have checked the emails and phone records thoroughly to get to the bottom of this and we don't see anyone with your name having called in or emailed.
THIS IS A FAKE REVIEW
We are definitely in the business of taking care of our customers.
we dont work out of Portcolborne Not sure how this persons review can say we grab money and flee since we have never even communicated with you about work or have been paid at all from you or anyone to do work for you? Especially since you did say in you review that you had never spoken to anyone because no one returned your message?
Your review is a fake angry slander comment full of lies. We never take deposits for roof jobs. Payment upon completion, even for smaller service call type things.
If there is anything you need Please contact us directly at samedayroofing@gmail.com or call us 9055444667
Thank you for taking the time to read our response. we really do care
thank you for your support
thank you for your support
To anyone who is shopping for a roofing company:
thank you for your support, we are curious to why we got 9 out 10 stars for our amazing work and service?
thank you for your support