Charged 3x the quote without consulting me
I called in to book a cleaning based on advertised special pricing of 139- for furnace and duct cleaning. Was told it would be 175-. AFTER the service they simply sent a bill for 469-. Nobody tried to contact me to advise of the vast difference from the estimate. When i questioned it they offered 10% off future services. Feels like bad faith to me. How does "10% off" make up for the breach of trust when the last time I was charged almost 300% extra, without consultation? Does that mean next time you will only charge 290% more than the estimate?
- Approximate cost of services:
- $467.00
- Company Response
Hi Gail,
As per our telephone conversation. We gave you and give all of our customers our pricing up front over the phone. At no time did we tell you the cleaning would be $175. Our pricing is listed on our website and in our advertisements. Our pricing is fair and competitive with other companies of similar stature. We offered a 10% discount off a future service because we care about customer retention and you were very upset. Not only did our booking agent give you the pricing but our technicians on site tried to call you and left you a voicemail but you did not return our call.