Advanpro Furnace & Duct Cleaning Ltd.

Heating & Air Conditioning
Calgary AB T2Z 4G9
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Jason in Calgary
Jason in Calgary
6 reviews Calgary, AB
7/10

Furnace Cleaning

My wife had scheduled a furnace cleaning after confirming an estimate on costs and deciding on a cleaning package. The technicians came on time to do the work and completed the work quickly. I was disappointed though in the communication between the appointment booking team and technicians as there was a constant upselling of cleaning packages and products right from the minute one of the technicians came in. Trusting that they were there to service and make appropriate recommendations, I agreed to the services to later find out there was quite a discrepancy in the estimate from the actual charge. Explaining this to their team at the office, they worked towards making sure that I would be happier about the experience by reversing some of the charges and even calling me directly to clarify my negative experience post-review.
The services delivered were completed in a timely manner, they provide a good service and are willing to make the client happy, however, the upselling style of their technician was not appreciated. I originally gave these guys a 5, but edited this review to give them a 7 to show my appreciation for the quick follow-up from Blake after I posted my initial review and taking the time to hear me out and ask what else they could do to improve the rating. That's good follow-up and customer service in my opinion.

Approximate cost of services:
$1,200.00
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Company Response

Thank you for your review! We would be happy to work for you again in the future.

Previous versions of this review:

Jason in Calgary
Jason in Calgary
6 reviews Calgary, AB
5/10

Furnace Cleaning

My wife had scheduled a furnace cleaning after confirming an estimate on costs and deciding on a cleaning package. The technicians came on time to do the work and completed the work quickly. I was disappointed though in the communication between the appointment booking team and technicians as there was a constant upselling of cleaning packages and products right from the minute one of the technicians came in. Trusting that they were there to service and make appropriate recommendations, I agreed to the services to later find out there was quite a discrepancy in the estimate from the actual charge. Explaining this to their team at the office, they provided me with a refund of $100 to the $1200 bill. (This included the cleaning, plus, plus, and plus.) The services delivered were completed in a timely manner. However, I didn't appreciate the upsell style of one of their technicians.

Approximate cost of services:
$1,200.00