Furnace started blowing cold air, the error code suggested a blown control board, which the tech confirmed. Suggested that we wait until work day to get a cheaper price. Control board was installed quickly, but the cost does not make sense. 79.00 to arrive, 99.00 to install, 100+ markup on controller board, so 300+ to show up with the right part on a weekday, no overtime charges. Questioning the cost of the part, we called the installer which told us the name of the store he used. The parts store (Enco) quoted us 237.00 for the part, a second HVAC store Avery, quoted us 168.00. So the installer picked the most expensive supplier for the part, told us it was 369.00 THEN added 100.00 mark up. Online of course the part is available for 160.00. The work was done, but the price is egregious even for Calgary.
- Approximate cost of services:
- $650.00
- Company Response
Hi Tatiana, Sorry for the late response. We've been trying to find you in our database but we don't have anything matching your name and can't find any invoices matching the amounts you've provided. Customer satisfaction is very important to us and we would be happy to discuss any concerns or issues you have. Please give us a call at the office to discuss further. Thank you!