Carter Plumbing

Money grabbers with no consideration for client’s needs. The only positive thing in my experience with Carter Plumbing was their quick original response to request for help with a major plumbing problem (water lines inside the house had to be flushed and fixtures cleaned). Unfortunately, that day I was busy at work, could not stay home to supervise the job, and let my wife dealing with it. Big mistake in case of Carter Plumbing! The plumber totally ignored instructions I have put for him, and left the house with $500 in 3.5 hours (coffee breaks included). As expected, the job was not finished, the thermostatic valve in a shower panel was not cleaned up, which left us without a shower for weeks. My voice message stayed without attention. When finally I was able to contact them, the receptionist started with some nonsense, telling me that the second appointment was already scheduled (?!). After a new appointment was set up, I had to change my own schedule to be at home that day. However, no one show up in time! Instead, half an hour later they called to inform, that a plumber cannot visit us today. As simple as that! The same receptionist did nothing to help, except suggesting setting up another visit. Even more – they wanted to charge it as a new job, despite the obvious fact that the work was not finished in the first place! Any further communication was pointless. The job was finished by another company in less than one hour for much more reasonable money.

Carter plumbing did an excellent job. They were courteous and professional. They came when they said they would, worked fast and perfect. Would definitely hire them again in the future.

We have used this company twice now & have found that they are honest, quick, & very knowledgeable in regards to all your plumbing needs. First time was to replace a leaking drain elbow & identified a old gas line that was never capped off from the time we took ownership of the house. They capped this off for us immediately. When we purchased our new home, we brought them in for some maintenance & installations of some new plumbing. Here again they identified some issues that had not been addressed & righted them in a timely & cost effective manner. We would highly recommend this company for all your plumbing needs.

We have used them on off for the last couple years. The biggest project being a sewer replacement. There were a few problems that came up during the project but these were dealt with in a professional manner. While not always the best at returning phone calls, the workmanship and cleanliness has always exceeded expectations. The best we've found in Barrie.

The little guys are the ones who do the best work. We don't go to the big companies; we look for the neighborhood guy. Thses guys got the job done fast and their work was perfect!

Carter Plumbing completed our kitchen reno work on-time and on-budget. He was thorough and professional. They had to re-route all the water and drain lines and install new sinks, taps and drains. They were very careful around the new hardwood flooring and cupboards.