Lack of customer service - wrong prices on items
Limited wood inventory/ selection. Didn't end up finding what I was looking for.
Ended up buying some planter boxes but one didn't have a sticker with a barcode so the cashier called for someone from seasonal. After 3 min no one called or came so I purchased my other items and left that one - cashier was totally rude about it, like me waiting the 3 min was an inconvenience, guess I should have just left it to begin with. I went back to grab another one with the barcode and went to another cashier - the product scanned incorrectly (Good thing I took a picture of the hanging price tag). Cashier called for a manager for an override - we waited 5 min and no one came so I ended up leaving the item AGAIN. This time the cashier was apologetic. Too bad the front end employees are not empowered to be able to completed orders if they require overrides - If they need a manager then maybe one should be available. Overall bad experience x2 which is enough to prevent me from wanting to come back (especially with another hardware store within walking distance).
- Approximate cost of services:
- $0.00