Your Tree Doctor

Tree Service
Calgary AB T2B 3H1
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Tree Service
Your Tree Doctor
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Reviews for Your Tree Doctor

Average customer rating:
5.6 10 (20 reviews)

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Boris
Boris
5 reviews Calgary, AB
10/10

Excellent pruning and treatment of trees

I have been used The Tree Doctor for several years now and I've always received excellent service.

Yesterday it was a major job pruning a very large spruce tree in the front, removing dead branches, and then another major job in the back, pruning other trees, as well as treating another one. It took several hours, but the crew was excellent and very experienced, as they have been with the company for a long time.

A free visit and quote can always take place in advance upon request.

Highly recommended.

Approximate cost of services:
$2,400.00
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Glenis in Calgary
Glenis in Calgary
0 reviews Calgary, AB
0/10

Tree removal

Arborist was lovely and competent, tree removers were polite and competent, but, the owner/office manager are the serious weak links. I would not want anyone else to experience what I did. I accepted a proposal that included a $555 discount, BUT they removed the discount in the final invoice!!!! Owner felt hard done by b/c the arborist had UNDERBID the stump grinding. NOT MY PROBLEM-I should not even HEAR about this, were he a professional. Broke/then fixed the fence. Broke granite steps. I pity the folks who work for this company; staff were lovely, management, NOT SO MUCH. Run the other way; you can find a company that is far less shady.

Approximate cost of services:
$5,000.00
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Company Response

The estimator sent you the revised Proposal and you approved it before we schedule the job. Is not that we don't want you to give you the discount, is the way how you communicate with us. below is the email she sent to me. Your attitude that you showed us. You should question the revised proposal before you approve it not when the job was done and the invoice was sent to you. There was no discount on the Work Order....so....how can I give you a discount that you're asking? I told you that I have to talk to Estimator regarding the discount, however you sent me a copy of the first proposal that the estimator was sent to you not the revised proposal that you had approved....and you hangup the phone on me.

You didn't complain the broken granite steps, it's only the fence that you told me. and your son appreciated the way we fixed it as it looks better that your existing ratteen fence.

Is this the kind of customer you want to dealt with that gives you a problem on time of paying? Of course not!!! You had huge 4 Poplar trees for Removal and Stumps Grinding and we gave you a good price and it toke 3 days to finished the job for of a crew of 3 workers. The trunk of the tree - is between 3 to 5 feet wide. and you want to pay for only $3,500. You accepted the revise proposal because it's lower than compare with other estimates you had.

HERE'S THE EMAIL Below GLENIS BENSION SENT TO ME after she denied that she didn't have the revised proposal, and I sent her the copy of the email that was sent to her to prove that she approve it. There was no discount on the Revised proposal that she had approve.

Yes, I see what she did!
What a shady lot you are; bait and switch!

So, I'm going to give you a choice:

a) I pay you what is on YOUR invoice sent this week that does not honour the discount. With that I will post FAR AND WIDE, reviews that reflect my grotesque displeasure with your company, and trust me I know my way around the Internet; other Calgarians will be suitably warned of about your business. This is not a threat, it is a promise.

b) I pay you what I believe I owe, IF YOU WERE TO HONOUR the discount included on the proposal to which I agreed (basically $555.00 less than your invoice) and then, b/c I will be pleased, I will write a review that reflects my satisfaction.

So, what's it worth?
Glenis Benson

Private User
Private User
Private User reviews Okotoks, AB
0/10

Horrible customer service

Troy was sent out for a quote on tree work. He arrived 30 min late. He never called to say he would be late. When I received the quote it contained the neighbors tree and was missing the main tree I wanted treated. When I called him about the quote he became all confused and rescheduled another time to come back and redo the quote. 45min after he was supposed to arrive I called him, He said, "I'm stuck in traffic I'll be there in 5 min". We waited 2.5hrs and he never did show up or call regarding this. I called the main office and Suzanne didn't seem to really care. She just said oh well it was a proposal for service and you don't need to pay anything. Why would I have to pay anything! I'm calling because we can't seem to get a proper quote. They didn't offer to send someone else or even apologize for my wasted time.

Approximate cost of services:
$1,124.55
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Did You Do The Work in Calgary
Did You Do The Work in Calgary
1 review Calgary, AB
0/10

Did I Get The Service I Paid For?

I prepaid for treatment of an Elm Tree. The office was unable to issue a receipt for the payment. As a fix they indicated that they would give a 0 balance when the work was done. Unfortunately there has never been any indication that they came. Now suddenly I have a "work completed" that ironically matches the date of my original inquiry. No paperwork was ever left at my door.
The office does not respond to my inquiries.
Very poor business practices, I would not recommend them.

Approximate cost of services:
$105.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Private User
Private User
Private User reviews Calgary, AB
0/10

Arborist

It really saddens me to have to write a public review however the business practices at Your Tree Doctor has left me no choice. I first engage this organization a number of years ago and was thrilled with Paul and his team. However, with growth and time unfortunately I can no longer recommend this organization.
Last year I had a challenge with one of the arborist, on multiple occasions he told me he was contradicting what the owner would recommend. Having the utmost respect for Paul, I called the office and spoke with the person who answers the phone. She apologized and assured me they would investigate things. I didn’t follow through on the recommendations from the arborist has I had lost faith in him. I found in funny that they didn’t send another person over but figured they were busy and I wasn’t too fussed about it.
One year later I call again, they send the same person I had a challenge with. Hmmm…. again willing to give them a second chance because I believe it’s ok to make mistakes, just learn and grow from them.
So I proceed to move ahead with the recommended treatment from this arborist, then the team shows up to perform the service. While I am speaking to them, they recommend something different which my spidey sense says… hmmm….. maybe I should check in with Paul so I call the office with a simple request to speak with Paul.
After multiple attempts and taking the time to explain why I am confused, why would I appreciate a call, I am told I can’t speak with him and must only deal with my arborist. Again I explain it is my arborist that is the challenge, again I am told it is my job to work that out. I suggest that I have been trying to do that and now I would like to escalate to which I am told we have no process for that. I suggest one last time I would rather talk to Paul then go out to the internet to get his attention, however as you can see from this post that fell on deaf ears.

Approximate cost of services:
$100.00
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Monica Mosoronchon
Monica Mosoronchon
2 reviews Calgary, AB
10/10

Large tree pruning and tree removal

I had a very positive experience with Your Tree Doctor. Kristina, Paul and Allan were knowledgeable, professional and prompt and the price was quite competitive. I would definitely recommend and will be using them again myself. Thank you. Monica Mosoronchon.

Approximate cost of services:
$800.00
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Company Response

Thank You Dave we sure appreciate your positive feedback. This is our best reward.
Paul, Owner of Your Tree Doctor

Rachel from Calgary
Rachel from Calgary
3 reviews Calgary, AB
10/10

tree prunging and mite treatment

I bought a home with a very large pine tree in the front lawn. The tree had not been pruned for years and was touching our roof and eavestrough. it was also loosing needles quickly and had discolouration. I called Tree Doctor an they had someone out that week to assess. The quoted me on a pruning and treatment. the tree was pruned the following week and they did a really great job. It was of the roof and was not longer touching the house, but they still kept its shape and beauty. They later came back for an injection treatment. I can't say I saw results right away, but I have noticed fewer needles falling, but that could also be a sign of the season. Without knowing if the treatments really worked or not I would still recommend this company to others. They were timely, I didn't have to be home when the came to work, and they invoiced me as per the quoted amount. I felt that the price was fair and that their staff was very knowledgeable.

Approximate cost of services:
$500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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ryan from Calgary
ryan from Calgary
1 review Calgary, AB
0/10

bug killing

I was told 1 treatment would kill the bug killing my pine trees, after showing up the owner said I should also do the back to be safe. I did and by the end of the season my front was dead and my back were under attack. I had to get them out the next summer and they said they used a new treatment and it would be fine. by the end of the season my tree's were dying still from being eaten. I called 5 times and 4 emails before they called me back in the end of Sept (tad late for a treatment) so I have called 1 time 3 emails again this year expecting they will come back and do the job I have paid 2 times for them to do....still no reply. Avoid this people their professionalism lacks and take your money and do not do what they promise. If Paul would treat my trees ASAP I might have a different opinion but I should not have to chase down a legit company to stand behind their work.

Approximate cost of services:
$500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Fred from Calgary
Fred from Calgary
7 reviews Calgary, AB
10/10

Tree pruning & fertilizing

In Sept 2014 we had a certified arborist (Kristina) from the tree doctor assess the damage to our trees in NW Calgary from the snow storm. The bucket truck showed up a few weeks later and the crew did a wonderful job of removing deadwood and pruning ripped and broken limbs. Kristina had also spotted black knot on a Mayday and that was dealt with as well.

This spring (2015) we had Your Tree Doctor back to fertilize several of the damaged trees with a systemic food implant. While doing the job they noticed an infestation of aphids and treated a willow with an insecticide.

Over the years we have had a number of different pruning contractors by and these folks are the best in terms of punctuality, quality and timeliness - and for a fair price!!!

Approximate cost of services:
$1,600.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thanks a lot Fred for these good words. Your feedback is helping us to keeps going and keep customers best interest in mind.
Paul, owner of Your Tree Doctor

Marg
Marg
1 review Calgary, AB
0/10

tree pruning

Use caution when reviewing the proposed - I would never recommend this company. They show up whenever they feel like, with no confirmation of the work. Left a mess...totally dissatisfied with the job.

Approximate cost of services:
$1,200.00
1 of 1 people found this review helpful.
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Company Response

This is the customer that signed a contract to get tree service and changed her mind without telling the company.
For sure a customer who sign a contract is aloud to change her mind , but if she decide to cancel or modified the contract, it is her responsibility to advise by phone or email before we proceed with the service.
It is not true that we show up without advise the customer. That customer has been call the day before just like we do with all our customers to schedule the service.
The customer also request to have the service done as soon as possible. This is exactly what we did.

Some people might be difficult, specially if they expect that you can read their mind from distance.

I am truly sorry that this customer is not happy with the service. My Arborist worked under the rain to complete the service for that customer when we commit to. I am sure that my employees would had been please to go home instead of servicing a customer that can't appreciate what we do for her.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Your Tree Doctor

Your Tree Doctor is specialized in tree pruning, tree removal and tree pest control by trunk injection. Paul Saindon, the owner, is a Certified ISA Arborist and a Certified Landscape Pesticide applicator with more than 30 years of experience. We do insect and disease control without spray, by injecting safe ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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