Movers On Demand

I contacted the company via a Craigslist ad which noted they offered flat rates advising that we needed 2 desks and a desk hutch moved from Bay/Dundas to Bay/Adelaide on April 3rd. I specified we required two lifters with truck and asked for pricing. The response I received was that it will cost $180 for 3 hours. With GST, I expected a total cost of $189. I agreed to this price and reconfirmed the details on the phone and setup a time of 1:30pm.

The movers called to ask if the move could be rescheduled to 12pm. We accommodated and then they showed up over 45 minuets late, at approximately 12:45pm.

They loaded the truck with the 2 desks, desk hutch, and approximately 5 small bankers boxes. When they arrived at the destination, they presented us with a bill for $299. $180 flat rate, 2 x $40 = $80 for 2 extra heavy items (desks), subtotal $260 and GST for $39 (which is more than 5%). They held the items hostage for payment, leaving no choice but to produce the funds of $300, despite that we had agreed, in writing by email for flat rate of $180 based on the listed items. We went to the upper level to get a copy of the paperwork, and the drivers drove off without notice that they were leaving.

We phoned the office and received a call back. We advised of the issues regarding the overall overcharge and the overcharge of GST and was told that someone would call us immediately back after talking to the drivers. This did not occur. We contacted the Better Business Bureau on the matter and they did not respond to them either.