I gave The Cutting Edge Roofing the highest rating because of their prompt response, thorough examination of the roof to ensure there were no other problems and speedy repair to stop the leak and to ensure there would be no recurrance.
I phoned Robert Landry on Friday January 4,2013, and left a message because my roof had developed a small leak. He returned my call Saturday morning from cottage country up North and was back in the city and on the roof with his crew by 3:30PM. In order to locate the leak and ensure that there were no other problems, they had to clear the entire roof of snow from the storm the night before.
Based on a careful examination of the roof they determined the roof was in good shape because all the seams had been sealed properly and there was no sign of any seperation. In light of this Robert felt the only area the leak could be coming from was at the skupper.
Repair was finalized on the roof on Monday January 7th., and since then we have gone through several heavy showers with no sign of any problem.
Having a leaking roof in the dead of Winter is a stressful situation. However, dealing with someone like Robert Landry who is up front, knowledgeable, reliable and professional makes it a lot easier. It is also great dealing with company that is reachable and lives up to a no nonsense, no excuse Guarantee.
Incidentally, amount shown above is the original cost for repair done a few years ago. There was no cost to me this time because repair was done under the company's 10 year Guarantee.