The Cutting Edge Roofing

In the autumn of 2011, I discovered a leak in a bedroom ceiling above a tall wardrobe. I called The Cutting Edge Roofing based on reviews in HomeStars. I was told that I would receive a call back to arrange a time for someone to attend and provide an estimate. I waited over a week and did not receive a call. I was very concerned about the ceiling damage spreading, so I emailed and advised that I was unhappy that they had not been in contact and that I wanted to post something on HomeStars to advise others that Cutting Edge does not respond in a timely manner for roof leak repairs. They promptly called and advised that they had been very busy and arranged a time for someone to come out. Robert attended, did an inspection and advised that the company that had done the roof had angled some shingles incorrectly, causing the water to be trapped rather than run off. He seemed very nice and knowledgeable and provided me with brochures on new roof options, so that when the time came to replace that roof, that I would keep Cutting Edge in mind. We agreed on a time for the repair and that I did not need to be in attendance. I received a bill for $225 + tax. I planned to have the ceiling repaired by a contractor that was going to reno a different room in the house at a later date, so I just left the pan atop the wardrobe. The ceiling was repaired after the reno, in the spring of this year. In late July, I noticed that the ceiling paint was bulging in the same spot, so I replaced the pan, poked a hole in the ceiling and water poured out. I called Cutting Edge again, advised my name, that they had done a repair in November 2011 and that the roof was leaking in the same spot. The receptionist stated that repairs are only guaranteed for 60 days. I was a little taken aback by this response because I had only prefaced the conversation with the information so that she would know that my info was already on file; not to imply otherwise. She advised that it would likely take a week before anyone would return my call as they were very busy. It's now over a month and I have not had a call back. I paid $254 for the roof repair and over $100 for a ceiling repair and I am right back where I started. Now, I don't even know if the roof was ever repaired, as I wasn't climbing up to touch the ceiling or check the pan for water at regular intervals. It is apparent that Cutting Edge does not have the courtesy to return calls, stand behind their work(?) nor do they value their customers. I gave them two chances and they ignored me each time. I feel ripped-off and annoyed that they conduct business in this manner. Rest assured, I won't be calling when my roof needs replacing. So here are the scores: Punctuality = 0 Quality = 0 Price = 0 Timeliness = 0 Follow up = 0