Galaxy Windows

Update: unexpectedly one of the window glass cracked only after 1 year. Called Alex the sales for window glass replacement of the defective condition but he said there was no warranty under the condition. He indicated Galaxy window will not directly report to its manufacturer but customer has to request for cost estimate and pay on his own. Had to raise the defective issue to the manufacturer directly before getting replacement of the window. According to Alex the sales, customer will need to go after its manufacturer for window repair on your own even the crack happened after 1 year only. No warranty for broken window glass. Galaxy window will not directly call its manufacturer on behalf of its customers for the defective items.
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Our house is around 15 years old and the windows are due for replacement. We found Galaxy in fall of 2021 and decided to wait till Spring of 2022 to replace. Alex the sales has explained clearly the 2-layer window material suitable for our house which is in a strong wind position. Due to back log, we waited until April 2022 to have all the windows replaced. The installation staff are efficient during the installation process. It seems that the quality of the work and material is satisfactory at the end of the process.