Pods Moving & Storage

avoid this company at all costs! They operate illegally and could not care any less about customers and frankly they prey on whoever falls victim to using their services. I was quoted and paid for 2 months of a pod but what they dont tell you is that these pods are illegal and when the bylaw officer comes by and gives a citation and orders it to be removed Pods WILL NOT REMOVE IT. They will not come back to pick up the pod and THEY WILL CHARGE YOU FOR ADDITIONAL MONTHS. Pods refused to comply with the bylaw order to remove the pod and yes they still kept charging me for the pod that they refused to remove and sent it to collections to attempt to bully the money out of me. I spent 5+ hours on the phone trying to get them to pick it up. What they do is restrict you from booking a pick up online, people on the chat feature say they dont have the authority to pick it up, they dont respond to emails and they will put you on hold for over 5 hours in hopes you will hang up so they can keep charging for a pod. When I finally got ahold of someone they said the pod would be picked up that day, it wasnt. Then you have to keep calling them back and waiting 5 hrs to speak to someone to ask why it wasnt picked up to be told "I dont know why they told you it would be picked up, it wasnt scheduled for pick up" I had to repeat this process multiple times all while the bylaw fine for not complying is $5000. Pods was in violation of the order for months! Then when the pod is finally removed the drive way is cracked and crumbling underneath where the pod was and the truck and "podzilla" will drive all over your lawn taking up grass with it. Pods wont respond or address any of the issues. Also Pods will not send you copies of any contracts or agreements, they refuse to provide copies. They refuse to address the issues. They refused to comply with the bylaw laws. They refuse everything. Ive sent them pictures of the drive way multiple times and they claim they dont receive it as a tactic to not pay for the damages. Its been sent multiple times and I checked my outbox to confirm it was sent. How much we want to bet social media @ Pods will respond telling me to email them to discuss the issue as if I havent for months already???