Capital Columns And Trim

Trim and Moldings
Toronto ON M9L 2Z5
Write a Review
Write a Review

Recommended Professionals

90%(2 reviews)
100%(114 reviews)
96%(28 reviews)
90%(2 reviews)
100%(114 reviews)
96%(28 reviews)
HomeStars
Trim and Moldings
Capital Columns And Trim
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

72%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Capital Columns And Trim

Average customer rating:
9.4 10 (41 reviews)

Sort by

lisa from Oakville
lisa from Oakville
2 reviews Oakville, ON
10/10

wainscotting

we are just about finished out work with Capital Columns and Trim and are absolutely thrilled with their team of professionals and workmanship. I highly recommend them! we can't wait to see our finished walls. From the start Lynda was very thorough and patient and answered all of my questions. Glen and Jason were very professional and worked long and hard to complete the work. Excellent company to work with!

Approximate cost of services:
$8,000.00
Was this review helpful?
Laura from Etobicoke
Laura from Etobicoke
1 review Etobicoke, ON
10/10

wainscoting

We had a few quotes on our wainscoting project and decided to go with Capital Columns and Trim. We found them very professional and efficient. It has transformed the look of our hallways with such an affordable cost and we are very happy with their workmanship and quality.

Approximate cost of services:
$1,500.00
Was this review helpful?
Company Response

Thanks for your positive feedback Laura. We appreciate the kind words.

Arun from Brampton
Arun from Brampton
1 review Brampton, ON
0/10

Raised Panel Wainscoting

Do not hire Capital Columns for Raised Panel Wainscoting! – Nov 16, 2013

Be forewarned that Capital Columns sub-contracts out Raised Panel Wainscoting work to a third party company (one man in a van) and are completely not involved whatsoever during the install period, in fact they did not even call or visit during the 2 day project. After the initial in home consultation and settling on a price, we paid a 20% deposit on our credit card (do not give them your credit card number).

On the day of install, Oct 31, 2013, the sub-contractor who showed up was a contractor who I contacted myself to quote the same job (we didn’t go with him due to his references didn’t come in on time). Also note that Capital Columns quote was 45% more than the quote I received from the actual contactor who did our work. Another disturbing fact on the final day of install, (Nov 1, 2013) Capital Columns went ahead and charged the balance of the job on our credit card without our approval and while work was still not finished (that final day the contractor worked till 7:45pm). During the two day install not once did a Capital Columns rep visit or call to see how work was progressing and they still felt entitled to charge the balance of the cost without checking with us if we were satisfied with the work.

After this terrible contractor experience, I contacted Herb (owner) to express my dissatisfaction and he said he would look into the job and get back to me. After 4 days of no response I called Herb again, and he said he could not do anything about their inflated price (saying; “I have a lot more overhead than a one man outfit operating out of van”), I can accept this to a certain degree but a 45% increase over the installers price seems grossly out of order to cover for his overhead, WSIB insurance etc.

With this unsatisfactory experience with Capital Columns, I will definitely not be using or referring these guys to any of my friends or family, very unprofessional and quick to charge your credit card without any job closure or value added to the job.

Arun P – Brampton, ON

Approximate cost of services:
$1,300.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Hello Arun
We're sorry you feel this way about your experience with our company, however, you fail to mention a few things in your review of our services.
1. In our conversation, you told me that you were happy with the wainscoting installation. This doesn't sound like a terrible contractor experience to me.
2. The installer went back on the second day to just fill in a few spots with caulking, this should have been a 1/2 hour job. In fact, you had him change the height of the wainscoting after it was already installed. This is why he was there until 7:45 pm on the second day, you never called me to tell me about this and you were not charged for this "extra work" which would have changed the final balance entirely. This negates the "Value added to the job" line at the end of your review.
3. You tried to blackmail my company. You told me you would write bad reviews on the internet, specifically Homestars, if we did not come down on the price and meet you at the originally quoted price by the contractor which was much less than the final amount on the SIGNED invoice.
4. If the price originally quoted by the contractor was so good, you had lots of time to call us (at least 2 weeks) and cancel your order. He would have come back to you with his references in this time. It would seem to me that you wanted all the assurances of dealing with a reputable company without the price, it doesn't work this way. I could only assume that you quoted a few companies and something stood out about the quality of our company, obviously the price was in line with other quotes received from other reputable companies.
5. Based on the numbers you provided me during our conversation, 45% over sounds like a bit of an overstatement. 30% at best, big difference.
6. You called us a week after the installation was completed, someone who was "outraged" wouldn't have taken a week to call. This proves that you were satisfied with the work completed.

It is common practice for many companies listed on Homestars to sub out the work being done in a homeowners house. When hiring a company like ours, you have to consider that we have much more expenses than a carpenter working from his van along with trying to make some money so we can uphold our warranties in the long term. When we set our our prices, we are not out to over charge, we set the prices to be competitive in our area. A one man outfit may be quoting based on his desired hourly rate and materials, without taking anything else into account. We can't necessarily compete with a one man operation under these circumstances and shouldn't be held to these standards.
With respect to the Balance, yours was a small installation that should have been completed in one day but wasn't due to the changes you made. Although we try, with so many installations happening at once all over the city, we don't always have the time to come out and check on all installs. With that in mind, we were quite confident that the installation was completed in the one day slotted for installation. Our Administrative staff ran your card late that day, that's an oversight on our part and we apologize. If there is an issue with the payment by credit card, you are welcome to call your credit card company and dispute this payment.

This is obviously not a claim about the workmanship, not once is it mentioned in the review.

Thanks

Herb Mena
Owner
Capital Columns & Trim

RichV from Etobicoke
RichV from Etobicoke
1 review Etobicoke, ON
10/10

Wainscoting Installation

It seems like few companies give good service anymore and do what they say, but when I hired Capital Columns and Trim to install my wainscoting, they were on time, the price was very reasonable and the process from beginning to end was smooth. I would recommend them highly to anyone looking to have custom trim installed.

Approximate cost of services:
$2,500.00
Was this review helpful?
Company Response

Thanks Rich. It was our pleasure. We look forward to hearing form you again.

alexu in Etobicoke
alexu in Etobicoke
5 reviews Etobicoke, ON
4/10

Porch fiberglass columns

installed on time. didn't remove old columns. didn't mention that I have to paint them. It would be much earthier before installation. didn't cover top edges. Don't think they provide good quality for the money spent

Approximate cost of services:
$1,200.00
3 of 3 people found this review helpful.
Was this review helpful?
Company Response

Hello Alexu. I'm not sure who you are however if you had read the contract, you should have seen the Large Red Letters in the middle of the invoice stating: Quote " Capital Columns is not responsible for waste generated by an installation. Disposal is customers responsibility". We cut the columns down for curb pick up by municipal garbage services.
The invoice also clearly states that the customer is responsible for finish painting. Every customer is told that the columns must be painted after installation, it is quite obvious that the columns must be painted when you see them. Columns and many products/ materials for that matter, should never be painted prior to installation. Installation requires the materials to be cut, fit and general handling, this would scratch the paint and then we "Capital Columns" would be responsible. Our Columns should be painted only after installation, they look best this way.
If there is an issue with the installation, your columns and the installation come with a 1 year labor and 5 year material warranty, you are welcome to call or email us with your issue and we will fix it. I look forward to hearing from you.

Delsue from Etobicoke
Delsue from Etobicoke
5 reviews Toronto, ON
10/10

Wrapped existing front porch posts with elegant columns

We were extremely pleased with the quick, professional and reliable service provided by Capital Column.

The existing posts we had on our porch were very standard 4 inch wood posts. The paint was peeling badly as was the fascia portion of the trim. We called Capital Column and dealt with Herb who was very helpful and provided us with several options. And although this is not normally part of their service, he agreed to have his guys sand and repaint the fascia at the same time that they came back to paint the new columns.
The job was completed flawlessly in 2 days, exactly as promised. His crew was prompt, polite, and worked non-stop. The front of our house now looks elegant and clean. Thank you Capital Column and Trim!

Approximate cost of services:
$3,000.00
Was this review helpful?
Company Response

Thank you for your wonderful review, we appreciate kind words from our customers.

A. Romeo in Mississauga
A. Romeo in Mississauga
1 review MISSISSAUGA, ON
10/10

Beadboard wainscoting

we had a wonderful experience. The person who installed it was very hard working and did a beautiful job. The job was done fast and looks great. We have had so many compliments and it has made our home feel very special. We are very happy and excited!

Approximate cost of services:
$3,000.00
Was this review helpful?
Frank M in Etobicoke
Frank M in Etobicoke
1 review Etobicoke, ON
10/10

Wainscoting Installation

We called around looking for knowledgeable Trim Carpenters who could help us with our customized wainscoting ideas. After going ahead with Capital, they started the project on time and completed the installation on time. The carpenters came every day and never left during the day. It was a great experience overall. Thanks to herb and his team.

Approximate cost of services:
$5,000.00
Was this review helpful?
Company Response

Thanks for your kind words Frank. It's our pleasure.

loren
loren
5 reviews Thornhill, ON
10/10

Wainscoting on main and upper floor

I had Capital Columns come out and give a quote, which was the best I got. They were very accomodative in terms of what materials I wanted to use and where I wanted things placed. The carpenter that came out was very skilled and did a fantastic job. Very clean, efficient. Thanks for a job well done.

Approximate cost of services:
$1.00
Was this review helpful?
Company Response

It was a pleasure working with you. We were just doing our job.
Thanks for the kind words

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Capital Columns And Trim

We Install Round and Square Fiberglass Column to replace rotted wood column. Servicing the Toronto GTA, Peel Region, Vaughan, Oakville, Burlington, Kitchener Waterloo areas. We have been in business for over 10 years and have have many positive review for our service. Call us to find out more information nohow ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Trim and Moldings pros in North York?