TMC Restoration

I was given a handmade vanity made by my Grandfather that is dear to my heart. I came across TMC at a home show and trusted them to refinish it for me. When they delivered it to me the first time they had not done a good job on the re-glue, and the finish was runny. They told me to wait 10 days and if I still felt the same way to call them back and they would take care of it. Well I almost cried myself to sleep for the next 7 days in disbelief that my vanity that was passed down to me was ruined. I expressed my disappointment with TMC and they came to pick it up and made the repairs like they said they would. They delivered my vanity last week and I couldn’t be happier with the results. They lived up to their promised and even though it took them a second time around to get it right they did a fabulous job!

On of about Aug 19th, Morris came to our house to give us an estimate on re-upholstering our couch, and three chairs. When the appointment was made I told them that I had recently made slip covers for the furniture and asked if this material could be used. I was told that it could.(If I had been given any indication that there would have been a problem with this material I never would have let them take my furniture out of my house). When Morris arrived the slip covers were on the furniture and he took them off and sat on the furniture to test it out for any broken springs etc. I asked him at that time if they would be able to use the material to do the re-upholstering and was assured that they could. I gave him any left over material that I had from doing the slip covers and was assured there was enough material. We were apparently given all kinds of discounts for signing at that time as long as we signed that evening. This should have been our first alarm. Morris had people come and pick-up our furniture within and hour of us agreeing to the deal. (This should have been the second alarm) A month after our furniture had been taken, we received a phone call saying that if they were going to use the material it was going to cost a significant amount over and above the original $7000.00 agreement. After SEVERAL phone conversations and arguments we agreed to choose material from them. Our furniture was dismantaled by this time so we did not have the option of taking the furniture elsewhere. After much negotiations Morris came to our house with their samples and we chose material for our furniture. We were assured that the order would be put in the next morning first thing. Four days later we receive a phone call to tell us that the material for two of the chairs had to be ordered and that the material that was received from the manufacturer for the couch had a flaw in the material and could not be used so it would also have to be ordered. We were told that it would be at the manufacturers within two weeks. That was 4 weeks ago.I was assured that once received by TMC it would be put on high priority. The one chair and footstool has been delivered how ever has not been done as agreed to. We phoned Morris last Thursday and was told that he didn't know anything and that we had to contact customer service. After at least three phone calls an messages being left with no return phone call we finally talked to a live person today and were told that the material is still on back order from the manufacturer and they do not know when it will come. We are now into 4 months of our furniture being with this company. This has been a nightmare and I would strongly suggest that people DO NOT use this company. If I had gone onto this website or the BBB earlier they never would have gotten my furniture to re-upholster. I feel that we are being HIGHLY over charged and have been mislead from the very start.
Further to this information presented, I found the company quite troubling, as in not returning phone calls, not providing a phone number for a manager so I could discuss the problems, or a manager getting back to us. Except for the one person in customer service. who was very helpful (Lolita), there was no customer service. When we received our furniture, the quality was good, but the first chair returned, was not finished according to the contract. I made 2 big mistakes with this company. I signed an over priced contract, with out getting other estimates, and letting the company pickup the furniture before all the material, problems sorted out first. I highly recommend that you do not deal with this company with out your eyes wide open and don't believe everything they tell you. GET other estimates. BUY LOCAL. 4 month turn around time is way too long. This is my last comment to this situation. Never again, TMC

This past summer while strolling through Square One with my wife she noticed a kiosk that seemed to be selling miniature furniture. She approached the kiosk and learned they were really offering furniture restoration. My wife has an old love seat she always wanted to something with and thought, “what the heck, I’ll leave my name.”

Shortly after, a man, Joe, came out to our home, he was very polite and professional, and discussed the various options for restoring the love seat. We liked what we heard and saw and decided to enter an agreement.

The next day I decided to look up TMC, something I try to do as frequently as I can before engaging in any agreement. What I found was quite disturbing. Immediately, I called TMC and cancelled the order. The next day Jesse phoned and explained what I found misrepresents TMC. Of course, I didn’t believe him as a representative of the company. He explained the company has recently overhauled its system of production becoming more efficient in the process, and hired more customer service people. He went on to explain that they do 2500 jobs a year and a few people inevitably complain about a process that is very subjective. He admitted they do call with additional work on occasion but this work is always optional and similar to when you bring your car in for an oil change and they find your brake pads have only a few kilometres remaining. Jesse assured me the quality was exceptional, the service improved, the turn-around shortened and the additional cost unlikely to occur and if it does, it is optional. This made a lot of sense to my wife and I, Jesse was patient and thorough with us so we decided to proceed.

I told Jesse that if TMC angers us we will post a scathing review on HomeStars. He countered by asking that if we’re happy to post a review indicting so. So here we are. The love seat is gorgeous. My wife could not be happier, Joanne and her team were terrific and the turnaround reasonable. Highly recommended.

Thank you for a job beautifully done. The top of my dining table is perfect. Not only did you glue the spindles on the chairs as I requested, you “freshened up” the backs as well. Yesterday I bought new seat cushions to complement the rejuvenated chairs!

They have had our furniture since June, 2010, early Sept attempted to deliver it, not done correctly, sent it back to the factory, now three weeks later they want us to take it even thought it wasn't done right with a promise that if we're not happy in 60 - 90 days they will make a plan "B". They want full payment when they deliver it, hum. This company is very money hungry, approch with caution.

The guy that they sent to our house to give us a quote overvalued the desk, and said that it was worth anywhere between $25,000 and $70,000. He spoke to us as though we didn't know anything about the value of our furnishings, and insulted us about the things that weren't antiques. We felt pressured to sign a contract on the spot, so that we could use a coupon we had been given. We should have trusted our gut!

We have tried to call several times over the last 6 months to ask about the progress of the piece...none of our phone calls were ever returned. We had to drop in to the shop unannounced, and then they didn't want to show the piece to us. At that time they tried to upsell us to pay more to fix the sticking drawers. We thought that came with the almost $3,000 price tag. Is that not part of the Restoration cost? Are you telling me that we're paying $3,000 to refinish the desk? Apparently so.

Months pass by and we still have yet to hear anything, so we call...no return phone call. We have to drop in to the shop again. The desk has the top removed and and is covered with dust and tape, where it hasn't passed quality control. It obviously hasn't been touched in months, and the drawer inserts are missing, and the refinisher has no idea where they are. We are told that it will be ready in a couple of weeks.

A month goes by and still nothing. It was supposed to have been delivered last week. We get a phone call saying that it is "Refinished to the best of their abilities." We get there to pick it up and it has a piece of plywood over the top of it...it's a leather topped desk, and is covered with cans of stain, and has water marks all down the side of it because it's sitting beside a door to the outside that is always left open. To boot the top is screwed on sideways and the drawer inserts are still missing!

We voice our strong feeling about their workmanship, if you can call it that, and ask for a discount, as the desk is still not ready, to which we get a snotty response from the now 5th person we've had to deal with...apparently they have a high staff turnover rate. GREAT!

I would NEVER recommend them. They have terrible customer service, shoddy workmanship, and I just plain don't trust them!

Dear TMC Restoration, my husband and I are both very thrilled with the reupholstery of our sofa and the refinishing of our end table. The standard of work is obviously very high, it reminds me of the kind of look that I saw in the high end hotels and Royal Castles in England. Thank you for all your hard work.

Dear TMC Restoration, Wish to thank you all those that worked on our bedroom furniture, dining table and chairs. Also a great thanks to Audrey and the other girl (who’s name I forgot) for letting me come in on a Saturday to pick out my fabric for my chairs. I appreciate it very much, again to everyone a job well done. Yours truly, Maggie Stewart

I was initially hesitant about repairing the piece because it is an antique and I have heard different philosophies as to whether to restore antiques or not. As this item is a family heirloom I wanted to enjoy it rather than sell it, so after extensive research I agreed to an in-home estimate. Michael, the individual who visited my home, discussed the repairs and process thoroughly with me. He certainly is the right salesman for you to have to go out and meet clients! Of course being apprehensive about the whole thing I was pleasantly surprised with my newly restored table. The workmanship was excellent, thank you for contributing to my pleasure and satisfaction with the work. Now I will be able to enjoy the table for many years before I pass it down to the next generation.