From start to finish this company was professional, careful and performed extremely well over the two day move.
Aaron did the estimate - very professional and crossed all the t's and dotted all the i's. We went through every room, shed, storage room, attic etc. in the house and he seemed to take excellent notes. I had high hopes for the moving experience.
The moving crew - Worked hard and stayed focused from start to finish. Jeremy was a good leader and kept everything running efficiently. A few items were slightly damaged due to very short lapses by 2 crew members being a bit rough and Jeremy pointed out the damage but it was too minor to be a real issue. Overall, since I was never expecting white glove service, I feel the crew delivered a very good performance.
On day one, when the first team arrived, they knew by mid-day they needed more people and a second truck. They were able to get another mover for 3 hours in the afternoon and the first three guys did a great job of keeping up a good pace from 8:30 am to 6 pm. Jeremy and the crew (and the company for quickly sending a second truck) adapted well to the new reality.
I contacted Melissa in the office about extra costs and she confirmed I would not be charged for the second truck which I really appreciated since the truck would be travelling 300 km round trip to and from the new house. We agreed that the extra person and having a 4 person unloading team (instead of 3) on day 2 would mean extra costs.
Even though the actual costs were more than the estimate, I understand our move was a little harder to estimate than others as we had a LOT of break down built in furniture that we were moving to the new house. In the end, we are very satisfied with the value we received. We would highly recommend this company.
Thank you, Al and Lisa
- Approximate cost of services:
- $3,500.00