Creative Ideas Landscaping

Creative Ideas installed a stone walkway and retainer wall beside my house. The quality of the work was satisfactory but they never finished the job. The owner, Jacob, requested final payment before the job was complete. Once he was paid, they never finished the work which included gluing the stones in the retainer wall and finishing the walkway with polymeric sand. I have sent repeated emails and voice messages and Jacob refuses to respond.

Advice to any new customer: be sure to have a holdback to ensure he completes the work as promised. I trusted him, but that was a mistake.