Ok let me tell you about my experience with Albert. First off I don't know who input the reviews below because I am sure they are not talking about the same company.
So we ordered Albert's moving services a couple of months ago and he quoted me a price over the phone. Friends told us about moving companies quoting one price and then demanding another once they have your stuff on the truck. So I wanted to be cautious and asked Albert numerous times to send me a contract and although he says he will, he never did. When I would call him to remind him, he would ask me to trust him. So I took his word.
When his guys came to my door they presented me with a contract. The contract had a different price then what was quoted. I told them the price Albert quoted and they insisted they did not make a mistake. So we called Albert to talk and explain. He acted like he didn't remember. I kept reminding him of how he said to trust him. His reply was "that's the price, if you don't want to pay it then find someone else.".
Unfortunately, we had booked the elevator and we're closing our condo sale the next day so we had no choice but to accept his price.
Please becareful not to fall into the same trap.
- Approximate cost of services:
- $450.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
job for $450
Albert Moving has fixed hourly charges. Customer decides option that suits their needs and is provided with confirmation letter stating all rates he agreed to over phone or e-mail.
Unless you can provide us with details, dates we can't accept these statements. On August 11th, 2015 we were providing services to commercial customer with office move!
From all mentioned above: Please delete this review as being false and untrue. Unless this person would like to contact us to resolve this or prove their statements.