Blaze Alarms

I had been a customer of Blaze Alarms for approximately 10 years, initially hiring Ilan for monitoring the alarm system that had came with my home, as he was quite affordable at the time. Ilan later suggested that he install a camera system to enhance security. During the installation Ilan appeared inexperienced in camera systems, both in installation and operation, as the cameras were not compatible with the paired DVR, resulting in blurry images. The manufacturer eventually came out with a new system, which rectified the issue. Rather than offering to replace the old poorly working one, he charged me for a whole new system. Later, after requiring a replacement battery for the alarm, Blaze Alarms quoted me $82.00, however, I was able to purchase the exact same battery for $12.00, locally. Blaze Alarms soon started raising my alarm monitoring rates to the point that they were no longer affordable and I was forced to cancel our monitoring service. This past month Bell transitioned my internet from wired to fibre optics, causing the camera system to become inoperative. The Bell tech advised that the original installer, with his knowledge of the system, could easily rectify the programming. I reached out to Ilan and requested a service call. He responded, I don't have time to do service, too busy with work. You can try to find someone else to help you. I gave Blaze Alarm 3 stars because it accurately reflects their quality of work, lack of professionalism and respect for a long term customer, who always paid his bills on time.