Tribute Communities

We moved into the Parkridge Community (Oshawa) in late 2006 (new home). We are presently having our front porch rails & pillars replaced - rotted. Now, one of the kitchen cupboards has become "unattached" & "sunk" about 1 1/2". It appears that staples were used to attach the material & they are now visible! (Note: so far, none of the other cupboards have done this!). I have no idea how to repair this, nor the cost! It would appear the materials & work were completed poorly. We are very disappointed in Tribute, especially after hearing that newer homes are using upgraded material & installed in a professional manner!

We would never recommend or buy a Tribute home after our experience with our 9 year old house. Our patio doors in our walkout basement recently had to be replaced because there was condensation in between the panes of glass, we paid extra originally for e argon, how there could still be any in them when there was obviously a gap between the panes. The patio door in the main floor kitchen now also has the same problem. The worst part about the house is that we started having problems with our roof when it was only five years old, we were told "the installation of the shingles isn't guaranteed" Last year our insurance company changed and they wanted to do an evaluation of our property. In the report they said we had to have our roof inspected and either repaired or replaced. We have just had an independent roof inspection and they said we need a new roof. A just less than 9 year old roof needs replacing! Obviously the roof was defective from the beginning. We lived in our previous house for 24 years (not a Tribute home) and replaced the roof when it was 20 years old. We have been looking at other houses in our subdivision and the majority of the roofs have the same problem we have. It's unbelievable that a builder who is supposed to be reputable obviously used inferior quality shingles on our roof.

We purchased our home from tribute approximately 2 and a half years ago. First of all the sales representative we dealt with originally was very rude and insulting. In an attempt to sell us this home she went on saying that my current home was nothing even close to as nice as these homes and that my neighbourhood was outdated. FYI my neighbourhood is one of if not the most desirable one in all of Vaughan. So I really found her distasteful and rude. She said that we would be getting 10" ceilings, a walk out basement, a glass shower in our powder room and that our home would be done fall of 2015.

Almost 1.5years after purchasing the home we
received a letter informing us that our home would be finished February 9th 2016. And we had to go in and switch the brick we had chosen because they no longer had it in. So I go in to pick another brick and view the model homes and am asking their new sales associate (who thankfully is MUCH nicer) about when decor appointments would be etc. She looks at me startled wondering why I haven't been called to have a decor appointment when my house is scheduled to be finished in a few months. She then informs me at my house has been delayed again until June 15th 2016. No letter was received, no calls made informing us of this.

We then get a call to come for our first decor appointment and they are an hour and a half away from where we purchased our home(how inconvenient). Once we go through the floor plan with our decor rep we discover than it is nothing of what we expected. The main floor had no added shower in the powder room and our Inlaw suite was no drawn up. There is no grading for a walkout basement(which is one of the reasons we chose this lot and home model) and we In fact have 9" ceilings like my current home not 10" like the sales rep had been rubbing in my face! Not to mention we only get to do half of the decor this day and have to drive all the way back to the middle of nowhere to have another final decor appointment.

We then find out all of the misleading things that were told to us about the finishes, there are a LOT of upgrades needed to make this million dollar home not look like a $500k basic home. And the $20k in upgrades is really only $17 and nearly everything needs to be upgraded. I supposed this is a typical builder story. However after everything we've been through already with them I am beyond livid at this point. I now don't even want their house I'm sick to my stomach about thinking of living in it.

We go back and forth via email trying to get things finalized with the decor representative and are being very rushed. (I find this extremely annoying as they did not contact us for over a year and all of the sudden everything is so rushed and stressful). Much different than our experience with Greenpark(who we HIGHLY recommend) and Treasurehill who we also Highly recommend.

I get them everything signed off on and sent in and are then directed to our kitchen appointment. The contractor for the kitchens is a reputable one and our experience with the kitchen company Irpinia was wonderful. However our kitchen representative has a completely different drawing than our decor lady and the sales rep and ourselves. This company is so disorganized. Then they begin to rush us to sign off on our kitchen drawings and what appliances we will be purchasing. Please tell me why I need to sign off on which appliances I am purchasing if I can't use my upgrades towards them and I am not having them panneled? All I should be needing to sign off on are the measurements.

So an immediate member of our family passes away and they are harassing us while at the funeral for these kitchen sign offs. I advise them that we are at a funeral for an immediate family member and we will get back to them in a few days. Their response was " I'm so sorry to hear, my condolences.

I'm also sorry to push so much with your signatures on the drawing, I have a firm deadline for your lot from Tribute."

Really?!? Really?!? These people are absolutely Heartless and have now pushed me beyond my tipping point.

A firm deadline for what? Funny story they then push our closing date back to June 2016! So what's so firm with you guys? Seems nothing is concrete with Tribute. They don't know if they're coming or going!

So we speak to the head of customer relations, Michelle and she informs us that she's sorry we are unhappy but there is nothing she can do for us about what the sales rep said and how she worded it in our agreement that they will not be putting a shower in the powder room the best they will do is a standard bathtub (this house was purchased intentionally for an elderly lady white crippled knees to live on the main floor, she cannot climb into a bathtub). She informed us that we can pay for the upgraded shower if we'd like at $4k. She said that we had to sign off on the kitchen drawings ASAP and threatened to rid us of our 20k in "free" upgrades if we did not do so. We advised her we were seeking legal counsel and would get back to her. We then got a letter saying our house was pushed back until September 29th 2016!!!! I want nothing to do with this house or these builders. It has been an incredibly madening and stressful experience. We have never had this experience before and have bought from a few builders. This is by far the worst home buying experience of our lives.

I bought home from them. I love the house. This is my first home and I didn't have any knowledge about upgrades. Upgrades are little expensive but staff at upgrade office is very knowledge. They help me choose best upgrades I need

Purchased my second new home in 2010. We looked at many new homes in the area and resales but Tribute filled all our needs.
Our experience from beg to end was wonderful. Staff in Decor was extremely knowledgable. My decor consultant spent many hours with me answering
my questions and helping make my dream house a reality.
We had a few issues when we closed but customer care team took care of any issues we had in a timely fashion.

We have now been our home for 5 Years and have had no issues!

I would recommend this builder and would purchase another Tribute home again! (Although i doubt we would move again as we love our house so much!)

The materials that they use are the worst at cheapest, they put untreated wood on the balcony and it was rotten in two years, the rails were loose and they never came to fix them. the wals from the washrooms were warping so we had to change them, mayor renovations, the floors from the kitchen are so thin that they shake every time we walk there, every thing is falling apart, the house is 6 years old and it looks that is 50 years old, we have to change everything.

My Tribute home is 10 years old. We have needed to fix electrical and plumbing due to shoddy workmanship. Our bathroom even had electrical wiring inside the shower! Screws made inside plumbing. We even had 2 rooms not hooked up to the HVAC, so they never finished the HVAC hook up. I would never recommend Tribute because they do not stand behind their product.

We were first time home buyers We had several issues, front pourch concrete, plaster muck up, faucet problem and a few more at closing and all were taken care of even when they didnt have to. Mike and his team were great!!! We had a drunk driver drive behind our house a day after our sod was laid, and without asking they repaired the lawn asap, even though it wasnt there problem.. Thanks!

Purchased home from preview registration opening. We described exactly what we needed from a home and why, sun exposure, view, etc.. months after signing turns out we were misinformed and got wrong reversed house instead, missing out sun exposure, view, etc. We brought this to the attention of the sales rep, and it has been months with no response or consolidation. very disappointed since construction has not even begun.