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Marble & Granite Art

Countertops
Newmarket ON L3Y 6Z3
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HomeStars  >  Countertops in Newmarket  >  Marble & Granite Art  >  Worst Customer Service Ever Experienced - Cracked Quartz ONE WEEK after installation
Private User
Private User
Private User reviews Toronto, ON
0/10

Worst Customer Service Ever Experienced - Cracked Quartz ONE WEEK after installation

Warning to all considering hiring Vlad or his company. He installed a Quartz countertop in our house which ended up cracking in the corner while we were away on vacation only ONE WEEK AFTER INSTALLATION. We called Vlad to our house and he accused us of using excessive force on the counter top causing it to crack, he then said that there wasn't enough support under the counter where it cracked. With Quartz being one of the strongest materials on the market this was clearly an installation issue which he partially admitted by saying there wasn't enough support. Its his job to provide the support underneath the counter or have us do it prior to installation. We even contacted the quartz manufacturer who confirmed that this should have never happened. After reviewing he decided he would not help us. BEWARE, not a truthful or honourable person!!!! He took our money and ran. We are now left to pay out of pocket for his mistake. DO NOT HIRE HIS COMPANY.

Approximate cost of services:
$5,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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