The Gardener

Lawn Maintenance
Toronto ON M2L 2L3
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28%

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Reviews by rating (past 12 months)

Reviews for The Gardener

Average customer rating:
2.3 10 (73 reviews)

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tgforest65 from York Mills
tgforest65 from York Mills
2 reviews Whitby, ON
0/10

The Gardener - Whitby

We hired theis company for the first time this year and we were very disappointed. They were always missing patches of grass and there were always patches of grass that were tore up By the wheels of the Segway mower. They trimmed very poorly as well. These guys in Whitby don't care, they just want to get in and out as fast as they can. Is there anyone out there that care about their work they do and can stand back and be proud of their work?

Approximate cost of services:
$169.50
1 of 1 people found this review helpful.
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Company Response

Unfortunately we have had many competitors post poor reviews on our company which we cannot do anything to control. It is sad as we are a small local company (I operate only in Whitby) and this type of thing hurts my business. Online reviews are anonymous after all. Please try me out, I will make you very satisfied.

Mineola West Resident
Mineola West Resident
2 reviews Mississauga, ON
0/10

Grass Cutting and Fall Clean Up

I agree with all negative comments here. Mine is Mississauga South (Fernando). Terrible service. Damaged my lawn. Trys to rip you off. Selects customers on who will pay the most. Way better family run companies out there and with these other companies don't have to pay franchise fees (which you pay for). Go elsewhere and get quality service.

Approximate cost of services:
$2,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

Fernando is a very good operator and absolutely does not try "to rip you off", he has been operating our Mississauga South location for many years with a strong base of returning clients each year. I'm sorry for your situation and would have been happy to help if you had contacted our office. Please call me to discuss if you would like to.

Mineola West Resident
Mineola West Resident
2 reviews Mississauga, ON
0/10

Grass Cutting, Fall Clean Up

I hired The Gardener (Fernando) for the last two years to cut my grass. The price always went up and he asks me for paper bags for the clippings. This past fall he tried to overcharge me $250 for the clean up when I saw his people there for less than 2 hours. This year he declines to do my lawn when he advertises with signs. Terrible service, trys to rip you off and gives me a reason to finds someone better.

Approximate cost of services:
$2,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
2 of 2 people found this review helpful.
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Michelle from Burlington
Michelle from Burlington
1 review Burlington, ON
1/10

Snow removal

Absolutely horrible service. I can't count how many times I've needed to call and have them show up. And then the work itself is terrible when they do. A neighbourhood child could do better work. After the easy winter they have had, they could at least do a decent job now. Beyond disappointing.

Approximate cost of services:
$800.00
1 of 1 people found this review helpful.
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diana in Scarborough
diana in Scarborough
2 reviews Ajax, ON
0/10

snow removal

Shovelled it once when only a few inches fell. Never shovelled the big snowstorms..found out my neighbours did. I call and they won't call back...horrible service and they took my money!! Despicable!!

Approximate cost of services:
$600.00
1 of 1 people found this review helpful.
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Pauline from Etobicoke
Pauline from Etobicoke
3 reviews Newmarket, ON
0/10

Snow removal

We used these people last year and they were very good and reliable. Apparently they have been bought out by someone new and they SUCK!! Don't waste your money or time calling to complain because it's excuse after excuse or some BS answer like they came at 2am but meanwhile no one had even been to our property!! Will never use them again...lost our business for the lawn as well...also my family that uses them for grass cutting is done with them too!

Approximate cost of services:
$500.00
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christine from Mississauga
christine from Mississauga
1 review Mississauga, ON
1/10

snow remover company

I regret having The Gardener clean the snow on my driveway. They always leave 2cm of hardened snow behind and it's noon now and they have yet to come clean the snow. I will go with them again

Approximate cost of services:
$500.00
2 of 2 people found this review helpful.
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Company Response

I am sorry to hear you are not satisfied with our service. We do our best to clear all the snow however, if your driveway is uneven our equipment can't clean the driveway perfectly. As for the timing please note, we cannot control the weather. We do our absolute best to time our services to provide no inconvenience for the clients however during daytime snowfalls we may not arrive until the afternoon. That said we will be there, unlike some other companies that sign clients up and don't provide service at all.

Terry Landry from Whitby
Terry Landry from Whitby
1 review Whitby, ON
1/10

Lawn care and snow removal

I have had the Gardener for several years. I have noticed a large drop in service over the last 18 months. On lawn maintenance they rush through the service leaving large clumps of grass not cleaned up. When trimming around the gardens they constantly spread the mulch over the grass. I mentioned this to them on several occasions but they did not seem to care. We have noticed this year on snow removal they do not respond timely often 10 to 12 hours after a snow fall. This is a drastic change from years previously. I have lost faith with them as they do not seem to care for my business like they did at the start. Very disappointed.

Approximate cost of services:
$1,500.00
1 of 1 people found this review helpful.
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Sharon S.
Sharon S.
3 reviews Newmarket, ON
0/10

Snow Plowing for Driveway

They have been completely unreliable in for the winter season of 2014/2015, at best they show up mid-morning to plow the driveway. When I call I get voice mail or excuses as to why the driveway hasn't been slowed and how unreasonable I am being.

Approximate cost of services:
$500.00
1 of 1 people found this review helpful.
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